Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. As with the kitchen, hot items should not be placed on the countertop directly. Would like to know how its holding up. Submit a complaint and get your issue resolved. Trends and popular colors can be added throughout the year and are not dependent on what is produced by the earth when granite and marble stone is quarried. I have read the complaint by Mr. Evatt, and have responded by e-mail directly to him this morning. Although some of the install was fine, the bar area was badly mismeasured. It's made by binding small pieces of quartz together in a hard resin. We took away his CSI (Certified Silestone Installer ) number. Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. Silestone is not affected by common kitchen acids like lemon juice, tomato juice or vinegar (food acid). Typically if an installation contractor is a Certified Silestone Installer, who would ask if their legitimate when they put their websites on the Silestone corporate web site? The suede doesn't show fingerprints at all. Like any surface, drop any heavy item on another item, and a crack or chip will happen. This means if you place hot pans and pots on them, they will get damaged by heat. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. Long Story. helps you in the process of remodeling your home. " Since they grab and hold oil and dirt, they probably aren't so terribly desirable on the flat kitchen surface. Clearly the product is failing. Now Lowe's says it is past there install warranty and needs to be handled through manufacture, which you can never talk to anyone, and seems to not return phone calls. Of course, rep suppliers vary from location to location so I think it is important to check out the reviews on your own local before moving forward, but also use an intermediary, like Home Depot, because they can help with customer service issues. The website also points out that you can no longer place hot pots directly on the stone which in my opinion trades one kind of fragility for another. ADVERTISEMENT George Taliadouros As of this date Mr. Smith has taken care of and completed (4) four jobs that I am aware of. Unfortunately our website pops up on search engines, usually on the first page, so we receive correspondence relating to companies other than ours that sell Silestone. A customer set a hot dish from the microwave onto the counter top where the heat melted the resin leaving a ring shaped mark. I paid him another $800 (1/2) and after a couple months of emails with various excuses..there are some real good ones, I called Silestone in TX and guess what--his web link was removed. I am not looking at textural finish or little pockets of texture. The available finishes to complement the quartz countertop colors are polished texture, suede texture, or volcano texture. CLARIFICATION: Wow, three different states. Remember Silestone warrants the material, not the install. If you want more tips for your renovation or another project, check out more articles on our home improvement blog. Scratch Resistant. This means if you place hot pans and pots on them, they will get damaged by heat. Much is said about the type of home Silestone is best for. Silestone vs. granite cost is similar. I just received a message from Silestone on the nearest location of the machining contractor for the Huntsville area. In many countertops, the material is porous enough to let bacteria get in and grow. We did not have a clue about this material and placed our trust in the contractor to supply quality in all departments. There are many manufacturers of Silestone. Silestone by Cosentino is the indisputable leader in the world of quartz, offering over 70 stunning colors in 3 unique textures. Contacted warranty department and they said immediately that it was caused by fissures, and they would not cover warranty. Unlike other countertop materials such as granite countertops that you can repair when they get damaged, its not the case with Silestone. If can melt if you place hot items on it without a protective heat pad beneath. This benefits you because it makes Silestone low-maintenance when you compare it to granite, for example. Installed polished and happy we did. Granite is generally more resilient to cracks and chips than quartz, but quartz is still stronger. You also shouldnt stand on the countertops. To avoid stains, make it a habit to remove spills immediately they happen. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. I called the third co. and they came out to take measurements and scheduled another co. to come out and make a template. This complicates the project because of the unavailability of consistent stone color, style, and pattern inventory. When . The formats or sizes available depend on the Silestone treatment. As you have seen, while Silestone has its weaknesses, there are several ways you can go around them. The counters were the only thing we did not do ourselves. Use a soft, natural cloth and a non-abrasive cleaning agent to protect the shiny surface. Some people opine that the feel of the Silestone is less grand and opulent than granite or marble, but again, this is a stylistic concern sprinkled with functionality. Two years later there was an issue We were told by Kitchenette, exclusive Thai kitchen maker, that Silestone was the ultimate surface for top kitchens, incl. on 3/4/2016. Your email address will not be published. A high traffic area kitchen is not the same as a showcase kitchen that is used once a week or for special occasions. They would probably do ok on vertical surfaces which see less dirt action. Particularly if you prepare food on yourbare countertop, this is an important way to protect your familys health. The walls and floors can be made from Silestone surfaces. Known for its durability and non-porous structure, the material is hard and more resistant to scratches, stains, bacteria, and viruses than other countertop surfaces. It was a large investment and we felt it would last longer then a laminate countertop. Countertop slab formats are offered in two sizes: standard 55 x 120 or jumbo 63 x 128. Flooring tiles come in the five following sizes: 12 x 12, 12 x 24, 12 x 35, 18 x 18, and 24 x 24. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Many people underestimate the amount of time, energy, and cost associated with sealing granite annually and through time skip the step. Make sure heavy objects are not dropped on the Silestone. my questions yet. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. The suede white color goes nicer with our white cabinets, you don't have glare from the sun like you do with polished, and it is easier to keep looking clean b/c it doesn't show smudges or fingerprints. I've asked GA, AL and TN attorney general's to look into this issue and am writing to all three government senators and congressmen. It's matte, people. Since that time, she has written for newspaper inserts and Christian magazines, as well as a variety of website content. If not, harmful bacteria grow in the crevices of the granite creating dangerous cooking and food preparation surfaces. However, Corian is easier to repair than Silestone. Soapstone is just so soft and anything will scratch or engrave it. Suede is the new sensation for your senses. 2. Silestone's reputation is at stake. And really unknowledgeable field reps. Overseas . Silestone is Sleastonedon't buy from them or use their product. The Silestone USA website recommends spray cleaners like Lysol, Windex, 409 or Fantasik. In truth, natural stone introduces risk into your home: radon. Your countertops have a big job to do. Advantage: Granite Countertop. Ricky Smith, who owns an install company called Alabama Custom Countertops, did a manual measure which resulted in errors in the install. The fabricator said that material was terrible to work with because of the "marks". I cant find any guidance on their website for the sealers, for the matte. Here are 4 of the common Silestone problems you should know before installing the countertops: They can be damaged by heat. I guess as a former customer of Silestone in TX..installed Silestone in my kitchen, I was expecting the same level of customer support. Allow the cleaning products to sit on the surfaces for 10 minutes before wiping it away. Feel free to contact. There are also three texture options: polished, suede, and volcano. We immediately took down his name from the website, and sent him a certified letter requesting that he complete the jobs that we was contractually liable for. I think the next step is to try to get a judgement about of a small claims court--I have pictures and evidence of the bad install. 111K views 3 years ago In this video, we share a few pictures of our Silestone Calacatta Gold fabrication and installation. This looks exactly like our issues. Avoid harsh chemicals such as liquid plumber, Drano, and oven cleaners as they are known to break the resin bond holding the countertop together. Answer is chips and cracks are not covered by our 25 YEAR warranty. Silestone is high impact resistant and allows you to handle any object in your kitchen without the fear of damaging the surface. Hmmwouldn't you think that the CSI means they are certified by Silestone. Wall cladding with Silestone is not limited to bathrooms and kitchens. Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. I decide to extend the bar. Nonetheless, when I talked to the corporate office, they told me that Mr. Smith manufactured all his material out of Stone Systems. Features. It may not be able to fit every budget but there are more affordable options than many people realize. Quartz countertops easily resist spills and ultimately stains. The available quartz countertop styles are plain, veined, fine grain, or coarse grain. Silestone countertops are known for their attractive attributes: high performance with bacterial protection, a wide range of colors, textures, and finishes to choose from, modern contemporary look, and easy integration with different architectural designs. Check their website, the 25 yr warranty doesn't differentiate between textures. Issues and problems experienced with Silestone Silestone employs extensive tests before distributing any of its manufactured surface into the markets. The silestone countertops were installed by counter fit on 3/28/2016. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. Smith had apparently pocketed the money from customer orders placed and stuck Stone Systems with the billso where does that leave me. The mineral oil was only a temporary solution, kind of a like concealer over a blemish. Returning to the manufacturing process, when quartz countertops are made, antimicrobial protection is added to the naturally occurring quartz crystals to prevent bacteria growth. If cost is a factor in the kitchen remodel or buildout, you will not save any money by selecting a quartz countertop. Days later we received a letter from Silestone indicating our claim was denied and that it had to be caused by us, the customer. Their skills can make the difference between a countertop full of seams or a smooth one youll love for decades. That solid surface doesnt just keep out bacteria but stains as well. The Silestone countertop surface is non-porous. Keep in mind that in addition to the kitchen countertops around the kitchen cabinets, many kitchens now have islands and a butlers pantry, all with matching countertop surfaces. Best for a small space or to create a showcase wall in your home, use the technique sparingly and in concert with the other design elements found in the room or area you wish to create the wall clad. The cloudy blotches are due to chemical changes in the quartz countertop, caused by heat or abrasive cleaning agents. Wipe clean with a cloth and non-abrasive cleaning agent often. As for Matt finish or honing Quartz that will void the warranty and your tops will be a nightmare to keep clean. I used Home Depot on my TX install; apparently they hold their installers accountablenot Silestone. It is recommended that a pot-holder, coaster, or trivet be used in between the hot pots or pans and the Silestone countertop. To me the polished shows every smudge and finger print. It is composed of 94% quartz. Water stains show but do wipe off. No worries I thought (big mistake), we have a 20 year warranty and it has only been 20 months. Kitchen countertops fabrication and installation. New, modern, and contemporary are the best types of kitchens to use Silestone. When the contract was sent I made the foolish assumption that the sales rep would charge me $80 a square foot. Anyone tried to take them to court? You're asking for trouble. In most cases, regular wiping with water and soap is enough. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. Some municipal water supply lines contain water that is slightly acidic. With natural stone comes natural variation. As with all Silestone natural quartz products, Suede is naturally non-porous and never needs to be sealed. Then we went to the warehouse and saw entire slabs in both finishes. I just saw a sample kitchen using the suede finish in Lagoon. Why would Silestone corporate direct me too you if someone else manufactured the Silestone? After three years of light use, one section of the countertop cracked from underneath the edge and through the surface, right between the posts that the countertop was put on. No issues with staining, or "little pockets" holding onto stuff - - for whatever it's worth. We originally picked the matte or suede finish from the samples. If not, it adds an extra step to your project. I have to decide between Suede and Polished. We purchased Silestone (Cosentino) (Roseville, Ca) counter tops for our kitchen remodel from LOWES (Cotati Ca.) In an ideal world, your countertop would be one solid piece with no seams. Disappointed is not a strong enough word for my feelings. Acid-resistant Silestone's low porosity prevents it from being damaged by harsh stains. The suede looked dull. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. Antimicrobial . We called them and asked what the warranty actually covered. 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