306 8.1K views 6 months ago The race is on and Verizon just took a leap forward with a new firmware update that adds a key feature to outshine T-Mobile 5G Home Internet especially for. Due to inactivity, your session has expired. The more bands you're connected to, the greater the bandwidth, and the higher your data rates. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Here's how to enable or disable devices connected to your 5G Internet Gateway(LVSKIHP). Release date: 06/22/2022 Removed myFiOS reference as it is not applicable for this device. Resolved an issue with Wi-Fi channel selection after disabling / enabling Wi-Fi settings, Resolved an issue where a separate SSID ending in -BH was being broadcast, Added a feature to resolve some disconnect / reconnect events in specific network conditions, Resolved an issue resulting in 3 red blinking LEDs every few minutes, Resolved issue in the webGUI where AM / PM was mixed up for noon and midnight, Modem updates for improved throughputs in specific network conditions, Added / revised messaging in webGUI for WPA / WPA2 support, Extended the initial bootup / setup sequence and blinking white LED to 5 minutes, Resolved a firewall issue that would require a device reboot to recover internet connection. Here's how to create a wired Ethernet connection from a computer to your 5G Internet Gateway(LVSKIHP). Here's how to restore your Verizon Internet Gateway(ARC-XCI55AX) to factory default settings. Sometimes I can just wait a few minutes and it comes back online. Sign in to the Admin Web GUI. Learn about set up, advanced feature use and navigation. I know there's lots of other customers in the same position as I am. The details: Here's how to run a speed test for your 5G Internet Gateway. Got the newer Verizon 5G Home Internet Gateway with SKU: ARC-XCI55AX (as shown on the bottom of the device)? From our testing there isn't a way to feed cables into the Verizon 5G Internet Gateway (ASK-NCQ1338) and reassemble the unit. Please proceed at your own risk. Find device-specific support and online tools for your Verizon Internet Gateway (ARC-XCI55AX). 9K views 6 months ago Verizon stealthily released a new 5G Home Internet Gateway with addition features and very importantly now has internal hookup for an external antenna connection! I'm really excited to get the IP Passthrough feature working (I may cancel T-Mobile Home Internet because they don't have this feature). Verizon 5G Internet Gateway (LVSKIHP) - Restore Settings to Factory Defaults Here's how to restore your 5G Internet Gateway to factory settings if it crashes, resets, freezes or runs slow. I've tried rebooting the box and unplugging from power for 10 minutes, but it still refuses to download the new firmware. Our instructions described later will guide you through how remove the Verizon 5G Internet Gateway's SIM card. From the Router Home screen, click System Settings . Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide By Carrier Accessories Enterprise Solutions Hotspot Guides Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide Account Cart I'm using the Verizon cube for C-Band 5G. on your Verizon Internet Gateway(ARC-XCI55AX). For users surrounded by trees, hills, or tall buildings, the best external antenna choice is our 4x4 MIMO Panel Antenna kit. Our 5G Home Internet Tech Support team can fully assist you in going over all options with your device at 800-922-0204 to ensure that you know all the details and options.-Sean 0 Likes Reply Re: Verizon Internet Gateway NCQ1338 Bridge Mode Emsworth Member 02-13-2022 03:38 PM Here's how to view the signal indicator on your Verizon Internet Gateway(ARC-XCI55AX). Is there a way to rectify the issues without new hardware? Here's how to configure IP passthrough settings to use your Verizon Internet Gateway (ARC-XCI55AX) with other networking equipment (router, switch, etc.). Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Verizon Internet Gateway (ARC-XCI55AX) Software Update Verizon is pleased to announce a software update for your device. Get up to $500 when you. Share Connect with us on Messenger Every time I run a software update through the admin portal I get the error "check for new update failed." This is happening on my iPhone and Mac using Safari and Edge. The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. Have a phone you love? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Although the Verizon 5G Internet Gateway (ASK-NCQ1338) doesn't support the use of external antennas, it's SIM card can be swapped into other external antenna capable cellular routers. Here's how to view the software version your Verizon Internet Gateway(ASK-NCQ1338/ ASK-NCQ1338FA)is running. The router arrived with a 1.04.00.10 firmware, which doesn't have any option to update it in the UI. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. There doesn't appear to be an option to update it in the web interface. No way to manually update that I can tell. Software Version: 220745 Have a phone you love? However, many of the higher frequency bands aren't able to penetrate into buildings. One big misconception about external antennas is that external antennas primarily help you increase your data rates by increasing the signal strength, but that's not the case. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. System Update 2 The details: Release date: 01/12/2023 Software Version: 3.2.0.5 What's changing: I have had this problem since the day I received the device last summer. I've been hardwired from the start, using two switches and wireless and tried every combination, disconnected devices one at a time rinse and repeat troubleshooting and nothing has mattered in terms of the disconnects. A new 2.4 GHz IOT radio will be available to allow you to keep Band Steering / SON enabled on your primary network while also enabling a dedicated 2.4 GHz SSID / radio connection where needed. Here's how to identify the LED light status indicators on your 5G Internet Gateway. Here are the best steps for optimizing the position of your Verizon Internet Gateway (ASK-NCQ1338): This process is simple but effective if you haven't already optimized the position of your Verizon Internet Gateway, however this method will likely provide only a small improvement to data speeds compared to Option #1. SIM Card Verizon Internet Gateway (ARC-XCI55AX) - View SIM Card Number Get up to $500 when you, 5G Home Router - Check for Software Update, 24/7 automated phone system: call *611 from your mobile. Easy returns. Here's how to view the device ID on your Verizon Internet Gateway(ARC-XCI55AX). To check firmware version. From the 'Device Settings' screen, click Check for new version . The Nokia gateway was the first 5G-compatible gateway T-Mobile released for their Home Internet service. Due to inactivity, your session has expired. 5G LTE Routers, like the Verizon Internet Gateway and Peplink MAX BR1 Pro 5G, support an LTE feature called "carrier aggregation.". Besides this they're also using cgnat or ipv6 and not giving ipv4. The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure ascottallison Enthusiast 07-10-2022 08:03 PM I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago ( 222146 ). However, there's one big caveat: In order to improve your signal quality, you need to both aim and shield your outdoor antenna properly. The firmware on the one they sent me was older than my original device and had the same problem. I really don't want to interrupt the internet use in the house to wait for the gateway to get activated as a primary router. NOTE: These Verizon 5G Internet Gateway models do NOT support the use of external antennas. New comments cannot be posted and votes cannot be cast. What's changing: They're sent out in phases over a few weeks, so not all users get the update at the same time. Due to inactivity, your session has expired. Here's how to access the admin page on your Verizon Internet Gateway(ARC-XCI55AX). Release date: 01/12/2023 The picture below displays an example of some of the many "Spring-Contact" and "MHF-SW23" connectors present within the Verizon 5G Internet Gateway (ASK-NCQ1338). Verizon 5G Internet Gateway - Support Overview. As you might expect, using outdoor directional antennas can help increase the signal strength. What's changing: Access the router configuration tool then click Device Settings Firmware (on the left menu). Please sign in again to continue. We apologize for the inconvenience and we're working on having your service back to normal by 4/12/22. That means they can use the same wireless spectrum to send more data per second. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Up to 1 Gbps. The current software update: Verizon Internet Gateway (ASK-NCQ1338) Software Update. Trying to Return Your WiFiBlast Range Extender? 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