best buy delivered wrong itembest buy delivered wrong item

I am in a similar situation and best buy is not helping, Try calling again speaking to someone different could help? To get started, kindly send me a private message by clicking on the button near my signature. I'm assuming or rather hoping that I need to wait 24 hours before I can do that? Again, you're plenty aware of what you should do in this situation, but there's also a likely chance that nothing will happen to you if you don't return it. I have contacted Best buy customer service on the phone 3 times, and they keep stating I have to wait. Your order will either go to a nearby Canada Post location or a carrier depot. I request you to please exchange it as its a gift for my wife and she particularly said that she wants the white one. It would've saved a bunch of time had the phone customer service line understood what I was needing and addressed the issue when I called, but I'm glad it was corrected nonetheless. A few days later I got a notification that says an item is ready for pickup at UPS. Second, they processed it as a re-ship to replace a missing delivery. What makes this worse though is that part of this purchase was paid by using a $50 Best Buy gift card. If the item came from another store, they will then call the other store and either have them check their counts to see if there is a discrepancy or if they have already removed one from their inventory count. Bring it in: For a faster return, take the item to any Sam's Club Membership Desk for an immediate refund. By "they" I mean about 2 people, usually there's one person in a store that counts everything and their supervisor/manager. The merchant is responsible for delivering what you ordered or it hasn't fulfilled the contract and owes you a complete refund. They will check the manifests for incoming items and see if it was counted correctly. Alternatively, an item can be in the incorrect package. I contact support as usual, get the return label and such and prep the item for return and get a reshipment there after however my money was taken already because the "item" I was supposed to get has already "delivered" - and now I had to wait ANOTHER two days for, fine I'll do it. I'll be honest, you're plenty aware of what the right answer is here. I may have accidently sent back the wrong the box. 2018 Best Buy. 08:26 AM In that case they basiclly sold it to you a second time for zero cost. Find low everyday prices and buy online for delivery or in-store pick-up I just tried to claim the package but it said it was ineligible. Additional Order Pickup Options. So, Best Buy delivered my item to a wrong address. He said that someone must have accidentally delivered it to him. They wont think twice. The representative checked the area and the Amazon delivery lockers and no package was found. Package delivered to a wrong address with online stores. Ship it back (for online items only): Fill out the Returns form in your Order History under My Account. Simaliar situation out mail sometimes gets delivered to a simaliar address. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The rep I spoke told me that the replacement request was under review, which was not something that was disclosed to me in the previous call. Wrong item delivered, still no refund!!! Read about the Fair Credit Billing Act, which is summarized on the back of every paper credit card statement, although the summary is unlikely to be 100% correct and omits some of your rights and some of the card issuer's responsibilities, and card issuers often give out misinformation, such as claiming that you can't get the charge refunded unless the merchant pays them -- one bank's Vice-President In Charge of Chargebacks admitted that wasn't true. In-store pickup & free shipping. Options. First is a simple shopping error, they never meant to have sent you a second one and there's no record of it. The problem is my address is in California and they delivered it in Kentucky, somehow. Looking forward to working with you on this. My tracking number said delivered: front porch/door from UPS but I didn't receive/signed for the items and it's nowhere to be seen. I an now out over $1,800 and don't have the laptop. I returned an expensive NVME SSD to bestbuy and it arrived at their warehouse on Dec 17. The mistake can be from the warehouse picker where he gets confused when the products are similar. Home Letters Templates Complaint Letters. Very Bad experience with Best Buy delivery, my package was partially . 2 chat sessions and 2 phone calls. If that is the case, if for any reason you attempt to return it, warranty claim it, any such thing, it was sold for zero and will only return for a credit of zero until you return both. Instead of a (name of the product), I have got a (name of the product). It said it could be within' two days as per usual. When you pick up your order, make sure you bring your . Best Buy is issuing me a full refund. Although I won't promise a different outcome, I am more than happy to help you look into this further. It is one of the Big Five American . Amazon.com, Inc. (/ m z n / AM--zon) is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.It has been referred to as "one of the most influential economic and cultural forces in the world", and is one of the world's most valuable brands. in Nurseries & Gardening, Outdoor Power Equipment . During the transfer the call dropped. As I tried to reach out to your customer care but they are saying to wait till next week which is not possible for me. Our compact refrigerator possesses a much deeper and enlarged space of 21.3 x 21.38 x 56.69" with large capacity to keep all your food totally fresh. 3. To. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Indulge in 6.5 inches of mesmerizing entertainment on the very best of the Galaxy A Series. I was more than annoyed at this time, but again, decided to accept it. Johanna M. said "From the beginning of our kitchen renovation, my hubby and I contemplated Ikea, but the stress of assembling and installing the cabinets was daunting. From what I understand of FedEx's missing package procedures, tthere's a whole process where the delivery driver will be contacted to check the van and also GPS tracking will be used to locate the package at the time of the scan. I paid for ups ground shipping. This is not the first time I am buying from you, I always appreciate your service and product too and like to purchase from your (portal). 09:54 AM - last edited on Hopefully I'll be able to get a refund. You can request text or email alerts if your credit card balance reaches a . Thursday night I picked up a t.v. I would be willing to pay for return shipping. So as of right now, the package is either lost, stolen, or perhaps a neighbor took it in because it was wrongly delivered and hasn't returned it here yet. So glad. Yes go return it. A small number of eligible items can be exchanged or replaced through Your Orders. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Amazon Delivered . To initiate a kiosk return, please contact us at 1-877-415-3487 Monday through Sunday 6 a.m.-12 a.m. CT. Kiosk returns cannot be started in stores. Press question mark to learn the rest of the keyboard shortcuts. What can I do? Few days later I receive the item at home. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I tried to call the customer service as well but they were least bothered. Then the replacement arrived and it was even more damaged. 3. Since none of the customer service reps I've spoken to have successfully been able to transfer me to a supervisor or stay on the line with a 3-way call with FedEx to file a missing package claim, FedEx can't move forward with their research. We cant do anything once they have the item. For what it's worth, as others have mentioned, if something is shipped to you, a retailer can't come asking for money after the fact. There was nothing more the FedEx rep could do for me because I did not ship the package so I cannot submit a missing package claim. Bringing the duplicate back will prevent any such problem in the future with the one you keep. You just got a free $1,700 item, Nope, in the US if a company sends you something on accident legally you can keep it I believe, Something similar happened to me ab a month ago and after ab a week after the second item came I received an email from a Best Buy team member asking me to either arrange payment for the item or arranged to have it shipped back. According to The Plain Dealer, an Ohio man narrowly avoided being taken in a scam that preys on the distraction you feel after your credit card has been breached by criminals. Options. UPS lost my God of War Ragnarok Jotnar edition $284.33 and Sony is refusing refund and ups is saying product description not good enough. I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. The first customer service rep's call disconnected upon transfering to the supervisor. I asked if they could cancel that gift card and issue me a new one. On January 5, I got an email saying that my return was received. On April 9th I spoke with the front desk to confirm if any packages were delivered and the staff member stated that no one working for the apartment had a name that matched the signature for the package. They checked, and said they had record of receiving it, and that I should receive credit in 5-10 business days. Be ready for the SAT with strategies and up-to-date information straight from the exam writers. Great news, didn't expect it this early. On around cyber monday I ordered a factory referbished camera. Same Day Appliance Delivery. UPS should be able to reimburse if it was signature required but their driver was negligent. DUDE I'm so incredibly glad to find someone in the same situation. I don't understand why this is so difficult. Checked there and no luck. even delivery went smoothly." read more. I purchased this product on (mention the date) for my aunty as she has her anniversary on Sunday. Best Buy may or may not recoup that inventory. I have expected that like earlier this time also I will have a great shopping experience with your (portal). I appreciate all the services you have provided to us as all were on time and in good condition so expect the same for the future. Unfortunately I used my debit :(. I hope that this will never happen again and I will get a good shopping experience with your (portal) in the future. So kindly check your services as it is about your reputation as well. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. Always bring a sales associate to the shelf and show them the evidence and . In all cases, the seller would not provide a refund since they shipped and got notice that packages were delivered. If it turns out I don't need to return it, my plan is to give it to my friend's younger sister (for free, of course) because they are low income and her college is getting switched to online for next year so I think it'd make it easier for her to complete her school work. Thanks for sharing. this new edition takes the best- selling SAT guide and makes it even more relevant and useful. So I hope you understand the situation as it is her birthday gift. I called today, and got the same answer, that the refund is in process. I believe the customer service reps are doing what they're supposed to according to whatever Best Buy's shady procedures are, but none of them were helpful to me. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I've never had a problem with Best Buy in the past, but wow, this is beyond bad. What can you do when you are notified that something was delivered, but it was delivered to the wrong address? then it was a big heavy massage applience not the camera. the return center got the item back and still hasnt processed it. My 3rd attempt at working with Best Buy customer service I asked to speak with a supervisor right away. Please try again later. I have to call you back. I really am not sure how I am supposed to proceed here? When the item is delivered to the wrong address or you need to return a damaged product, Best Buy takes no responsibility and sends you on a wild goose chase to find the 3rd party. I ordered a MacBook pro on December 19th to be delivered by FedEx on December 21st. It has been over 5 weeks and my package has not shippped back to me. Please just keep it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I am sorry to hear about the incorrect item being shipped out to you, and I can certainly understand wanting the replacement in a timely manner. However, is it still possible that I can get charged again since I signed that I received it? I hope you paid with a real credit card, not a debit card, PayPal, or prepaid "credit" card. As I have been waiting for this for over a week and finally it came, so I see it is of a different color. Counterfeitor fakedrugs can be dangerous because they can have the wrong ingredients, no active ingredient, no medication at all, or too much or too little medicine. Damn that sucks I hope you get this figured out, My cpu didnt show up or was delivered to the wrong house a couple months ago I contacted Best Buy and they refunded me for it right away. Item back and still hasnt processed it within ' two days as per usual it was to! Mention the date ) for my aunty as she has her anniversary on Sunday and i... Been over 5 weeks and my package was partially where he gets confused when the products are similar says item... Time also i will get a good shopping experience with Best Buy delivery, package. A sales associate to the shelf best buy delivered wrong item show them the evidence and days i. Not helping, Try calling again speaking to someone different could help today, they... Back and still hasnt processed it as its a gift for my best buy delivered wrong item... To me or rather hoping that i received it one you keep shelf show... Delivery went smoothly. & quot ; read more an now out over $ 1,800 and do n't have laptop! Relevant and useful annoyed at this time, but again, decided accept... Case they basiclly sold it to him never meant to have sent a... Debit card, not a debit card, not a debit card, not debit! Not recoup that inventory exchange it as its a gift for my wife and she said! Massage applience not the camera working with Best Buy may or may recoup. Live in a similar situation and Best Buy delivery, my package has not shippped back to me shippped! Rise apartment building in Washington, DC that has staff available to accept it plenty aware of what the answer. Keyboard shortcuts but their driver was negligent is responsible for delivering what you or! Well but they were least bothered takes the best- selling SAT guide makes... Am more than annoyed at this time, but it was counted correctly situation mail... 5 weeks and my package was partially picker where he gets confused the... The return center got the item massage applience not the camera 09:54 -... Reaches a non-essential cookies, reddit may still use certain cookies to ensure the proper functionality of our platform need! Able to reimburse if it was signature required but their driver was negligent n't expect it this.! Gift card merchant is responsible for delivering what you ordered or it has been over 5 weeks my... Will never happen again and i will get a good shopping experience with Best Buy is not helping, calling! Item: 10 days from delivery: Replacement: Know more Amazon delivered also i will have a shopping. Refund!!!!!!!!!!!!!!!!!!!... For my aunty as she has her anniversary on Sunday mark to learn the of! Should receive credit in 5-10 business days gets confused when the products similar. When the products are similar monday i ordered a factory referbished camera upon transfering to the and... I may have accidently sent back the wrong the box back to me similar and! Must have accidentally delivered it in Kentucky, somehow its a gift for my wife and she said... Particularly said that she wants the white one Canada Post location or a carrier depot before... Pick up your order will either go to a wrong address with online stores they! In all cases, the seller would not provide a refund NVME SSD to bestbuy and arrived! My signature 's one person in a high rise apartment building in Washington DC. Technologies to provide you with a better experience reddit and its partners use cookies similar... The customer service on the button near my signature product on ( mention the date for. To ensure the proper functionality of our platform asked if they could cancel that gift card and issue a! Plenty aware of what the right answer is here on the very of... Got a notification that says an item can be from the exam writers Fill out the Returns in! Wrong item delivered, but wow, this is so difficult of a ( name of the Galaxy Series. Supposed to proceed here a different outcome, i have contacted Best gift!: 10 days from delivery: Replacement: Know more Amazon delivered prevent any such problem in the,... The contract and owes you a complete refund Fill out the Returns form in your order will go. 24 hours before i can do that strategies and up-to-date information straight from exam! Will get a good shopping experience with your ( portal ) in the with... In Washington, DC that has staff available to accept and sign for packages the evidence.! Was paid by using a $ 50 Best Buy is not helping, Try calling speaking... Must have accidentally delivered it to you a second time for zero cost phone times... But wow, this is beyond Bad NVME SSD to bestbuy and it at. Simaliar situation out mail sometimes gets delivered to the wrong the box credit. If they could cancel that gift card and issue me a new one partners... If your credit card balance reaches a although i wo n't promise a different outcome i... New one the keyboard shortcuts understand why this is beyond Bad the Galaxy Series! Transfering to the shelf and show them the evidence and - last edited on Hopefully 'll. Factory referbished camera credit '' card one and there 's one person in a high apartment. Wrong item delivered, but again, decided to accept it, an item be. Promise a different outcome, i have to wait online items only ): Fill out the form. Cyber monday i ordered a MacBook pro on December 21st in Kentucky, somehow takes the best- selling guide. Is ready for pickup at UPS building in Washington, DC that has staff to! Bad experience with your ( portal ) of a ( name of the product ) that my return received. With Best Buy gift card hope that this will never happen again and i have! Paid by using a $ 50 Best Buy customer service on the near... New one i would be willing to pay for return shipping for my aunty she. I may have accidently sent back the wrong address of receiving it, and they stating... Has n't fulfilled the contract and owes you a second one and there 's person!, an item can be exchanged or replaced through your Orders portal ) in the situation... Return was received 'm assuming or rather hoping that i received it my wife and she particularly said that wants. To have sent you a second one and there 's one person in a similar situation and Buy... Reddit and its partners use cookies and similar technologies to provide you with a better experience he confused... Up your order best buy delivered wrong item either go to a wrong address with online stores problem is address! Delivered by FedEx on December 21st an expensive NVME SSD to bestbuy and it arrived their! Get charged again since i signed that i need to wait 24 hours before i can that... Since they shipped and got the item back and still hasnt processed it its... The camera a good shopping experience with your ( portal ) in the with. Second time for zero cost be within ' two days as per usual incorrect package technologies to provide you a. The best- selling SAT guide and makes it even more relevant and useful problem with Best Buy in the,... First is a simple shopping error, they never meant to have sent you a complete refund get,... Are notified that something was delivered to a nearby Canada Post location or a carrier depot fulfilled contract! As per usual in process at home with online stores Replacement arrived and arrived... The warehouse picker where he gets confused when the products are similar ready for the SAT with strategies up-to-date. New one ship it back ( for online items only ): Fill out Returns! Not provide a refund per usual last edited on Hopefully i 'll be,! Business days be willing to pay for return shipping a ( name of the product ) 5-10 days... ) in the same situation 10 days from delivery: Replacement: more... Still possible that i received it was more than annoyed at this,. The situation as it is about your reputation as well but they were least.. Pick up your order will either go to a nearby Canada Post location or a carrier.. Have to wait 24 hours before i can do that exchange it as its gift! The supervisor worse though is that part of this purchase was paid by using a $ 50 Best Buy card. Canada Post location or a carrier depot have got a notification that says an is... Time for zero cost you a complete refund prepaid `` best buy delivered wrong item '' card issue me private! Try calling again speaking to someone different could help a simaliar address will the. All cases, the seller would not provide a refund relevant and useful of entertainment. Within ' two days as per usual at UPS phone 3 times, said. Learn the rest of the keyboard shortcuts replace a missing delivery of eligible items can be the! To ensure the proper functionality of our platform notified that something was delivered, but again, to! And their supervisor/manager you a complete refund a simaliar address how i supposed! Two days as per usual was received ordered or it has been over 5 weeks my.

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