Report damage claims within 15 days of delivery to a Wildsyde customer service representative via email. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery. Complete the return reason questionnaire and include it in the return package. Please consult the warranty terms for deeper information on when a return is applicable. Replacement batteries are available on the Part & Accessories pageon JupiterBike.com. something customer buy in promotional) associated with that sale. All replacement of batteries, motors and chargers require that the defective ones be returned to NAKTO E-bike. We offer two different options to extend the warranty period of your bicycle. Discovery E-Bike Battery Charger - JupiterBike X5 Battery for $99 (regularly $214.95) Code: BATTERY99 Discovery X7 / Discovery X5 Spare Battery Charger, 110v 220v (0 reviews) $39.95 ADD TO CART Description Charge your Discovery X7 / Discovery X5 Folding Electric Bike with our 110v-220v Battery Charger. The bike must be returned to us in perfect condition, unused other than a reasonable test ride of <10 miles, free from dust, dirt and scratches, worn tires and damaged components etc. Upon an approved return, the customer would be eligible for a 100% refund of the purchase price, and not subject to the 15% restocking fee. When applicable, parts will be provided under warranty at no charge, but shipping to anyoffshore and/or international location will be the responsibility of the original purchaser. However, a 1% fee would be added for every mile over 10 miles on the products odometer. Lithium Ion cells can "fall asleep" which can block your battery from charging. *. b. X-go 36V Ebike Battery 10AH 10.4ah Mountain Bike Lithium Li-ion Battery Pack with 2A Charger, BMS for 750W 500W 350W Electric Bicycles Motor (36V10AH 4pin+no USB) 5.0 5.0. quality. Powered by lithium battery. Original proof of purchase is required to establish proof of purchase and warranty effective date. We do not refund original shipping charges for goods that are refused for delivery at customs. Do notreturn faulty parts to Ewheels without prior consent. Throttle-only range up to 20 miles* on a single charge with the cruise-capacity up to 18.6 mph. From time to time, an item may run out of stock at our warehouse and the website wasn't updated when you placed your order. AmericanElectric will pay for standard shipping service costs on the first warranty shipment only. Follow these steps to return an Oversized Item: If you have assembled the product, dissemble it before shipment using the original protective packaging materials. For this reason, when a bike is returned for issues not associated with quality or manufacturing defects, we must charge a restocking fee that covers our costs for each model E-Bike. If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%. If unit is shipped within 48 states by ground via UPS or FedEx. If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. DO NOT OPEN ANY COMPONENTS BY YOURSELf : IT IS DANGEROUS AND WILL VOID THE WARRANTY ! For more information check the User Manual that came with your bike, or online by clicking your bike below, then clicking User Manual. DURING YOUR WARRANTY PERIOD: AmericanElectric will replace anydefective part free of charge. Keep all packaging and paperwork until the inspection process is complete. X-Treme bicycle frames are warrantied for the lifetime of the bicycle with the original purchaser. You will receive an order confirmation email as soon as you place your order. Max Speed: 16 mph. This warranty covers manufacturer defects and defaults only. Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims. The customer who sends a unit back without consent will be responsible for shipping costs back to them, or will sacrifice the item. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Jetson Adventure Adult Electric Bike. (Repairs with third parties need to be approved by NAKTO prior to being done). Battery for Tvs Jupiter Bike; Tata Green Velocity. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you. After completing the order you will receive the shipping instructions by email. Please send us the pics or videos toinfo@qualisports.usif your Quali-Bike experiences a problem. Home delivery of freight orders is an additional $50 per order, not per item. On the other hand, if parts are needed, they are available at retail price from AmericanElectric. ELECTRIC WHEELS will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. $104.99. RECEIVING AND INSPECTING FREIGHT SHIPMENTS. If contents are damaged, indicate damage on carriers paperwork and notify Olympic Breeze immediately. If unit is shipped by freight to terminal or a business address with loading dock in NYC Area, Marthas Vineyard or Island Delivery within 48 contiguous United States. Limited WarrantyELECTRIC WHEELS products are warranted to the original retail purchaser, when purchased directly from an authorized ELECTRIC WHEELS reseller, to be complete and free from defects in materials and workmanship in the frame and components, except for tires and inner tubes and batteries, for a period of: All electric scooters: 30 days from the date of purchase, EWHEELS branded electric bicycles and Mobility scooters :90 days from the date of purchase. You must print the return label and paste it on the carton when shipping back returned electric bike.Ship-back charge: a. The replacement battery may therefore stick out slightly. For a small number of zip codes in some dense urban areas of New York City or for island areas within the continental 48 US states (the Florida keys for example) there may be a shipping surcharge. Next, contact your bank. It's okay if you're a bit over. Your initial posting puts you in line for the next technician to assist you. If you wish to ship to Alaska, Hawaii, or Canada give us a call or contact info@electricbyke.com via email. Damages resulted from improper care and handling. Ecotric bike Return PolicyEcotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days from the date of receipt for a refund or exchange. How far can I go on a single charge? Schools, resorts, camp grounds and hotels do not qualify for business delivery and may require additional shipping. Freight damage claims are extremely time sensitive. The ELECTRIC WHEELS Limited Warranty does not cover or apply to any replacement, maintenance or accessory parts not sold directly by ELECTRIC WHEELS to the original retail purchaser. Suite F108, Irvine, CA 92618 USA. Warranty applies to original bicycle purchaser. Locate the plug on the motor wire near the rear fork and reconnect it. Jupiter Bike Discovery X5 Battery 36v Lithium Ion 5.2 Ah by Jupiter 1 review $214.00 Quantity Add to cart Description Spare battery for Discovery and Discovery X5 Electric Bikes. The video must show the rim spinning, not just the tire. If major damages occur during shipping, please contact the shipper (UPS, FedEx, trucking company) so they can inspect the items before shipping them back to MBI Sport Inc. After receiving the damaged bikes or parts, the replacements will be shipped. The warranty does not cover finishing (of frame and parts). Warranty service is provided in the form of repair or replacement of parts. Charges inside or outside frame. All Rights Reserved. This warranty does not include consumables or normal wear and tear parts after 30 days including but not limited to wheels, pedals, chain, spokes, tires, tubes, brake pads, and grips. There is often some processing time before a refund is posted. All units shipped by ground (all units listed above except the XB-504 and Cabo Cruiser) to Canada will incur a flat rate of $400 per unit additional shipping charge. 1. ElectricByke.com works with multiple suppliers, each with their own policies on shipping and returns. Tickets are answered in the order received. The bike and frame serial numbers are what make your after service (warranty) valid. Import duties, taxes, and charges are not included in the item price or shipping cost. A 1% fee is added for every mile over 10 miles on the bike odometer. 99. Straightening Your Brake Rotor (Truing) $129.99 . Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund within the extended warranty period only. To initiate a warranty claim, please contact Ewheels service department by calling 888-571-2845, or by email at Service@ewheelsdealers.com. Please include all paperwork, parts, and accessories. Customer must pay shipping costs for any additional warranty parts. Shipping for a replacement bike is the responsibility of the customer. Always document the condition of your bike with photographs prior to disassembly and prior to closing the carton and shipping. All products must be returned in good condition, to insure a refund or credit. First, let's take a look at the specs of the X5: Frame: Molded magnesium (no welds) Motor: 350 Watt rear hub motor. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us atorders@electricbyke.com. We offer a full ONE Year limited warranty on all bicycle batteries to the original purchaser. You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within30 days of our receiving your returned product back complete and in good and unused condition. We report the amount of the sale on the Customs form. Any bike returned without a Return Authorization from a Wildsyde representative will be subject to a 20% inspection, re-packaging and re-stocking fee. The battery is sealed and cannot be opened or fixed. Estimated Arrival: Between Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.For any questions about your warranty or to make any claims please contactECOTRIC bikes at:Email:service@ecotric.comAddress:Unit D/E, 7307 Edgewater Drive, Oakland,CA 94621. We are happy to help arrange a shipping label and deduct the cost of shipping from the final refund. Batteries (factory-installed in a ELECTRIC WHEELS bike, scooter or conversion kit) are warranted to the original purchaser to be free from defects in materials and workmanship for a period of (30) days from the date of purchase. If your bike arrives with a wheel out-of-true (not sufficiently straight or round) due to shipping damage or manufacturer defect we agree to reimburse you for the cost to get your wheel trued, not to exceed $40.00/wheel. A business address must have a loading dock to qualify for free shipping also, if it does not then they must pay the additional $30 fee for lift-gate delivery. Unlike the other web-stores out there that want just a quick transaction, we are here to help you every step of the way. If the returned products are not in original condition according to Clause, we will refuse a refund. No returns after 30 days of receivingparts. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed and shipped immediately therefore we have a NO cancellation policy after an order has been placed. We will require pictures of the damaged parts in order to make replacements. To receive a refund or credit, items must be returned within15 days of original shipment date. It does not apply to misused or broken parts caused by the user or by any other event(s). One (1) Year from the date of purchase, if any part or component of the bike is found uponexamination to be defective in material and/or workmanship, it will be replaced at BAM Power Bikes discretion. Scratches, deformation or unusual noises on chain cover or fenders due to falling over or collision. Exide explorer battery for tvs appache rtr 200. Between the hours of 9am to 9pm EST, J. can also connect you with the superstars on our . Place the battery in your freezer for 24 hours. If a customer wishes to use their own shipping account to expedite service, they must notify us immediately, provide a prepaid shipping label and make their own arrangements to schedule a pickup at our warehouse. Do not order items that are illegal to import into your country. This service relies on FedEx Ground, so we do not ship to P.O. Customer is not responsible for any additional fees associated with the delivery of their unit. Speeds up to 12.5mph were attainable. This is the exclusive remedy. For a claim related to shipping damages you must present pictures of the damaged product at the time of the delivery. It does not include inside delivery or delivery inside an apartment complex to upper or lower levels. Note that before any warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part must be sent and reviewed by Ewheels. Plugin the charger into a 120v wall outlet (220v EU). The battery will be repaired or replaced free of charge. After the driver signs, you sign also. Clear All. A request forreplacement or refund of an E-bike must occur within 7 days of receiving of the NAKTO E-bike. Clearly print your RMA # on the return shipping label on the outside of the box. (If you need the pick up service, please tell us and we will arrange a return label with the pick up fee for you, but you need to pay this pick up fee. Jupiter Batteries JB12-075 Replacement Battery. Lifetime technical support is provided to each customer that purchases an X-Treme Bicycle. Packing:Wrapped with bubble sheets, padded with thermacol and packed in heavy corrugated box for safe delivery. We encourage, beg, and plead that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Bikonit, 4422 E Airport Dr, Str A. Ontario, CA 917617. If youve done all of this and you still have not received your refund yet, please contact us at. Freight damage claims are extremely time sensitive, and we will not accept freight damage claims later than 3 business days from delivery. To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as information from the retailer where you purchased the vehicle from. It is recommended that you use UPS whenever possible for your return. Shipping for a replacement bike is the responsibility of the customer. Check for rattling. If your item is on backorder or unavailable, we will reach out to you via email or phone. Frame: 6 months from the day of purchase. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred. One (1) Month from the date of purchase on the scooters charger. Please try to stay in this range, the timing on this step is important. Customer is responsible for the proper packing and return of the defective parts. Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Shipping Charge:Rs.200.00 (Min. Cancellation We accept order cancellation before the product is shipped or produced. Please note eachwarranty & refund policy below onlyapplies to the specific brand. All purchases made through authorized QuietKat retailers are subject to the dealers return and refund policies. However , a 1% fee would be added for every mile over 10 miles on the product's odometer. Car CareEstablished in the year 2006, Ahmedabad, Gujarat, We Car Care a Proprietorship Firm, engaged as the foremost Manufacturer of Exide Battery And Tata Battery etc. It must also be in the original packaging. In cases where multiple components are missing, you may be redirected to the retailer for assistance. Carton packaging has excessive damage with the exposed item: Sign carrier paperwork: Carton damaged and refused, If you have any further questions about the ordering and shipping process, feel free to contact us by email atsupport@olympicbreeze.com. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Malfunctions caused by failure to observe applicable regulations, such as overloading, riding with extra passengers or installing a child seat. We delivered. (71) Compare Product. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric bicycles. (Contact customer support for a RMA form). Contact Jupiter Bike Tech Support at 813-609-2453 opt. It's okay if you're a bit over. X-Treme will, however, offer free lifetime technical support access on these products & if parts are needed those parts may be purchased direct from X-Treme. Depending on the freight company the delivery window may differ. You must provide us with a receipt indicating that the wheel has been trued. We are not responsible for any delays in transit. Let the battery thaw 6-8 hours. 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