The following Passengers must appear before the Check-in counters due to special conditions and will not have the option to print their Boarding Pass through Internet: B) Passengers who have received a recent surgical intervention, D) Passengers travelling with special luggage such as musical instruments and/or sport items, E) Passengers with Disability and/or Reduced Mobility, G) Passengers who must notify their situation at the check-in counters due to their physical or legal condition to determine if they may or may not board the flight. No vlido para viajar del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del siempre y cuando se cumplan con las condiciones establecidas en nuestros Trminos y Condiciones. of medication prior submission of the medical prescription and prior notice to the personnel of Viva Aerobus when checking-in), Viva Aerobus shall not be liable c) Transporte en fecha posterior que convenga al pasajero hacia su mismo destino, ms una indemnizacin and therefore waives to request in the event of loss or theft, any damages from Viva Aerobus for this concept. En caso de que el pasajero lo requiera, se otorgar acceso para realizar llamadas telefnicas, as como The airline Viva Aerobus reported net losses of approximately 2 billion Mexican pesos in 2021 98 million U.S. dollars based on the exchange rates of the last day of that year. For international flights, minors must complete their own immigration and customs procedures. "Viva Aerobus" may at any time suspend and/or cancel its flights without prior notice to Passengers, being "Viva Aerobus" bound Prices and procedures to meet the customers needs. All Passengers must submit their Boarding Pass, together with an Official ID, at the security points of the Airport as well as in the Last Waiting Lounges. III. 2. When the Perishable is transported with dry ice (carbon dioxide CO2 in solid state), the conditions described The new Boarding Pass may only be requested at the Airport 2 (two) hours prior to the Flights scheduled departure. Baggage shall be entitled to carry the amount and weight of suitcases paid, which may be of 15 (fifteen), 20 (twenty), 25 regarding the status of the delay every 30 minutes thought their flight crew while the aircraft concepts, provided they have been acquired through the Sales Channels and effectively paid by the Passenger. flights to and from the United States. Flex Pass: Additional service offerted by Viva Aerobus that allows the passenger to advance or delay his flight only for the Airport(s): Public Service Civilian Air dome(s) that have facilities and adequate services the inspection points of each Airport prior to the Flights departure. http://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/ Pass through the Website, selecting the option Print Boarding Pass, up to 4 (four) hours prior to the Flights scheduled departure. When youre ready to visit fabulous cities like Cancun or Mexico Personal Item: Shall be considered any personal item any purse, small backpack, diaper bag, Passengers who wish to carry with them a sports item must notify Devolucin del costo del Boleto: El Pasajero tiene derecho a cancelar sin cargo alguno su publicado no incluir Servicios Adicionales. the Baggage is checked-in, and until the Passenger collects it in the baggage carrousel or conveyor at the Airport of within their baggage allowance. clients of the standards and procedures in which our air transportation service (the Service) is based on guardian, including a copy of the Official ID of the parents or legal guardian(s). services shall be operated by the corresponding company, which company is shown at the back of the ticket and is independent servicio de transportacin terrestre aeropuerto-hotel-aeropuerto. be found on Viva Aerobuss website and will be provided by Viva Aerobuss Service Centre staff upon request. Aircrafts must submit the document that evidences the Support Animals condition, including but not limited to the following: These damages are considered ancillary since they do not In order to carry an additional handbag to transport the Infants Minor: Any person under the age of eighteen years old. of 55 cm. VivaTienda(s): VivaAerobus point of sale and customer care officer which is dedicated to the sale to an over sale situation or flight cancellation will also be refunded. must enter the section My Flight on our website to choose the Seat that most satisfies their needs. purchase the air transportation services offered by Viva Aerobus. rental cars and other travel services to end customers through a web platform. Si se hubiera compensado de acuerdo al escenario 1, no se emitir una segunda compensacin en caso de que Verify that the information indicated in the check-in tag of their Baggage (the Baggage Slip) correspond to their place of origin and destination. vii. as como en nuestros Canales de Venta, en los Mdulos de Atencin y en los Aeropuertos donde Viva Aerobus acudir de manera personal a nuestras Viva Tiendas y/o Puntos de venta. submit its prescription when Checking-in for the flight or upon review by the Airports security personnel, which may be requested in Retraso y demora: En caso de retraso imputable a Viva Aerobus nuestros Pasajeros tendrn los datos bancarios, correo electrnico y un telfono de contacto, de lo contrario, la aerolnea no podr value therein provided. is delayed, including the reasons for the tarmac delay, if known; 5. It is not valid for payment in Airports or onboard the plane. personnel, suppliers. provided Viva Aerobus has control over these displays or can provide the information to the party who 3 nights. favor of the Passenger. Equipaje: Nuestros Pasajeros tienen derecho a transportar 25 kilogramos de Equipaje part of the baggage allowance of the Adult Passenger. WebBook cheap Vivaaerobus flights to Guatemala City with best deals on Trip.com today. Indemnizaciones: Refers to those compensations contemplated in Articles 47 Bis and 62 of Demoras superiores a 1hr e inferiores a 2hr por causas imputables a Viva Aerobus, Demoras superiores a 2hr e inferiores a 4hr por causas imputables a Viva Aerobus, Compensacin del 7.5% del precio del Boleto, Demoras superiores a 4hr por causas imputables a Viva Aerobus, Cancelacin de vuelo por causas imputables a Viva Aerobus. Viva Aerobus reservation center (for US-Customers: 1 888 9 FLY VIV (359 848), on Viva Aerobus VivaAerobus shall not be personally obligated to render assistance to Passengers with Disability and/or the corresponding prescription issued by a certified physician. any reasonable expenses that result from delay in delivery, subject to the liability limitations provided and are subject to the terms and conditions issued by the service company. minutes after scheduled departure time (including any revised departure time that passengers accordance with Section 3.0 of these Terms and Conditions. In order to book the route City-Airport, once paid, the user of the The Passenger shall need to present his/her Carry-on Baggage at the Check-in Counters where the personnel of Viva Aerobus shall place a badge in the Baggage, Carry-on Baggage that exceeds any of the foregoing measures must be You can carry a backpack or diaper bag with everything you need for your baby, meeting the En caso de que su lugar de residencia sea en Notification centimeters, free of charge, applying for this case the standard VivaPlus rate for all of our Passengers. Taxes: According to the Federal Tax Code, taxes are provisions in money or in kind that the In the event "Viva Aerobus" issues Tickets that exceed the Airplanes capacity or cancels a Flight for causes also includes the following benefits: Unlimited Changes of Date free of charge posteriores a la fecha de reservacin. 3 nights. The reservation shall be confirmed within a term of 24 (twenty-four) to 72 (seventy-two) hours after making the payment. For more information regarding the processing and protection of your Personal Data, please refer to the Privacy Notice contained in the following address https://www.vivaaerobus.com/upload/en/legales/aviso-de-privacidad-integral.pdf. Viva Aerobus will coordinate with the Transportation Security Administration (TSA) at each 5 star. Aeroenlaces Nacionales S.A. de C.V. (Viva Aerobus) has developed the following contingency plan for tarmac delays in handles, zippers, loss of locks, external cords, among others. ): are those articles that may get ruined, decompose or become unsafe for consumption or pays the reissuance charge. breathing diseases or tuberculosis, among others. montos de consumo sern determinados de acuerdo a los siguientes escenarios: 1. Children under 14 (fourteen) years old, for their safety, cannot use the air transport service without being accompanied by an adult. To fly with babies under 2 years old, it is important to remember that they must be supervised at all times, and you can only bring one baby per adult. For payment deferred to 3 (three), 6 (six) or 12 (twelve) months without interests the minimum purchase shall be of $1,000.00 For reservations where the Passenger elects as form of payment the Banamex.com website, it must follow the manual shown upon electing for check-in in accordance with these Terms and Conditions. Read of weeks gestation and express the physicians authorization to use Air Transportation Services. WebChildren up to 2 years old (24 months) are not required to have their own seat for travel on Viva Aerobus (VB). selected by each Passenger. to the scheduled departure, having to pay the corresponding cost. The Passenger may choose to pay its Reservation directly in the BANAMEX branches or in the OXXO stores. Passengers who wish to carry with them a musical item must notify Viva Aerobus with the proper anticipation. Afectaciones de entre 60 y 150 minutos - 100 MXN para alimentos y bebidas por pasajero. Whenever Passengers with Disability and/or Reduced Mobility require to check-in an additional Wheelchair, they may do so ii. Allergies: During all Flights operated by Viva Aerobus, a sales service is offered onboard the aircraft, offering products such as: The Viva Aerobus Baby Package is perfect for flying with babies. personal inspection services. "Viva Aerobus" may at any time and at its sole discretion make changes and/or amendments to the Flights, including Animales domsticos: Viva Aerobus podr transportar a las mascotas de sus Pasajeros con sus Trminos y Condiciones y Poltica de Compensacin vigentes. 1. Package must avoid spills and spreading of smells. The foregoing only applies in the case of manual Wheelchairs, otherwise the Wheelchair shall guns and staplers, industrial, crossbows, catapults, harpoons and throw guns, or any weapon that Payment Reference and/or the information upon making the payment, as well as by payments outside the established timeframe. Travel with your whole family on Viva Aerobus. Viva Aerobus does not accept stretchers for transportation to any flight, The use of electronic cigarettes is forbidden in all areas of the Viva Aerobus aircrafts. The cheapest fares for your trip to any destination around the world. mnimo 30 das posteriores a la fecha de reservacin. This isn't just limited to flight tickets, we can help you save even more with hotel room, car rental, and vacation packages that include tickets to local attractions. 2. Preferred fare for traveling light. 5 nights. Terminal C, Centro, Apodaca, 66600, VIVA AEROBUS 2020 - Designed and developed by, www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos, http://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/, www.vivaaerobus.com/en/flying-with-viva/fees-and-charges, https://www.vivaaerobus.com/mx/promociones/viaja-ahorrando, https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva-contesta, https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva, https://www.vivaaerobus.com/upload/en/legales/aviso-de-privacidad-integral.pdf, Carta de derechos del pasajero segun ley de aviacion civil (LAC), https://www.vivaaerobus.com/mx/info/terminos-y-condiciones, Contingency plan for lengthy tarmac delays, Customer service plan for flights to and from the United States, Any object with the capacity or apparent possibility of causing a wound through the discharge of a projectile. Route changes may The Vivabus Shuttle tickets are only valid for the date, origin and destination indicated in the ticket, and The minor must submit its CURP and a picture ID (passport or student card). You can also travel with minors between the ages of 2 and 17. Viva Aerobus expressly maintains the right to change, amend or modify, at any time and without prior notice, these Terms and Conditions and/or the content of the Website, as well as the check-in procedures and/or forms required to use or (Boarding Group). This information will When any of the medical conditions considered as impediments to fly according to the World Health Organization (WHO) are present. Airports. opportunity to deplane from an aircraft that is at the gate or another disembarkation area More, HQ MTY Monterrey International Airport, Miguel Aleman Road Km. Therefore, it shall be each Passengers decision 8. To Passengers who have shown an inappropriate behavior in previous flights. 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