it has a small flaw that does not affect the operation of the item such as a scratch or dent). One claim only for any Lost phone per 12 months on eligible plans. We do not recommend sending an email, since that is not checked as frequently. Get your first month foronly $1 with code: SAVESign Up Now. 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. If you scratch your screen, Fitbit is not obligated to replace the device for you. Were sorry to hear that your Fitbit from X-mas 2019 is no longer working. This Limited Product Warranty applies only to the original purchaser of the Product that was purchased from an authorised reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorised Fitbit trademark, trade name, or logo affixed to it. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including anyrequired return authorizations. Review this article to learn how to locate your Fitbits serial number. Please check that the email youve entered is correct. From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. See the Fitbit. One is the usual UPC, and the other, the longer one, is the serial number. LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. Use the arrows to choose products to compare. Use the arrows to choose products to compare. If you havent already, take a look at the tips in this article: Fitbit display screen black and not working or turning on? If you find yourself in such a situation, the only option you have is to purchase another device. We have a post about troubleshooting those issues so take a look at those tips first to see if anything helps: Fitbit display screen black and not working or turning on? It works, but I cannot see anything on screen or reset. (i.e. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. You must return the Product to Fitbit to receive a refund. That should take you to the Fitbit Support page for Australia. Phones with foldable screens cost up to $15 per month. Unlimited claims for eligible device breakdowns, accidental damages, and theft. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. We use cookies to make wikiHow great. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. Check How to use your photos as your Google Pixel Watch face. Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 Why not try out one of our plans risk-free for 30 days? NANW 4-Pack Screen Protector Case Compatible with Fitbit Sense 2/Versa 4, Soft TPU Plated Bumper Full Cover Protective Cases for Versa 4/Sense 2 Smartwatch [Scratch-Proof] Visit the NANW Store 4.4 out of 5 stars 1,959 ratings The returnauthorisation number must be included along with your returned product. Fast shipping Same day shipping if ordered by 1PM Pacific. When you purchase through links on our site, we may earn an affiliate commission. I purchased a Fitbit Sense in late June of 2021. These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. Fitbit offers one-year limited warranty to the original purchaser of a Fitbit product, guaranteeing that their products will be free from defects in materials and workmanship under normal use for a one-year period. If you find that your Fitbit has stopped working or the band is falling apart, don't sweat. Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . (You can find the earlier version(s) in ourarchive.). Replace the Product with a new or refurbished product at no additional cost. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. Cant seem to find a site to complain personally so this is where Im at! The activation date is the day you set up your device. Under the non-UPC code, you find your devices serial number. This protection planalso covers some accidental damage. Were very sorry to hear about the problems with your Fitbits screen. Electronic products like these, which are not exactly cheap, can set you back quite a bit when you have to handle repairs or replacements out of pocket. Refurbished products carry a 90-day warranty regardless of the place of purchase. If you prefer calling, call their support number at (877) 623-4997. He is still under warranty. Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. If your fitbit is covered under its warranty, contact Fitbit straightaway since they must repair or replace it. Since then, I've worked with technology in my career as a media educator and videomaker. 2.5D rounded edge glass for comfort on the fingers and hand. Proceed to remove item from shopping cart? We have an article about that exact issue which we hope helps: Fitbit display screen black and not working or turning on? Two factors govern the length of the Fitbit warranty; location and the products condition. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. Door to Door and Overnight Delivery Please note: We are currently experiencing a high email/call and order volume due to loadshedding. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. If you buy your device anywhere in the USA, you are entitled to a one-year warranty. Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. Thanks for signing up! Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. Locate the Claim Warranty feature. Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. Buy Risk Free! Type in Fitbit and answer a few questions. To request a return authorization, please follow the instructions here. To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. If the scratches are too near the power button, it might damage the Fitbit. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints I will contact them again in a month and if not fixed will ask for a full refund, its not even 4 months old! If such a defect arises and a return authorization request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or Refurbished Product. Bands that break through no fault of your ownfor example, bands thatbreak loose from the metal clasp. Save my name, email, and website in this browser for the next time I comment. Please advise how to file a claim. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. ). For Fitbits purchased elsewhere, look at the sales receipt. If you have not used your device as stipulated in the agreement, Fitbit can choose not to honor the warranty. Something went wrong. Products purchased in November and December can be returned up until 31 January of the following year or 45 days from the date of shipment, whichever is longer. I bought it on 30 April 2020. Use Discount Code: NOFEE at Checkoutfor FREE Activation! For New York customers, an extended warranty is $3.90 or $4.15, depending on the device. Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. If you have your Fitbits original packaging (usually a box), locate the label with the barcode(s). What to do when Fitbit stops or wont sync at https://www.myhealthyapple.com/fitbit-versa-not-syncing. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . Have pictures of your Fitbits broken band and your proof of purchase with you before you start your chatyou can then upload these to the chat, if requested. AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. All our products meet rigorous quality standards and are backed by industry-leading guarantees. This article has been viewed 168,910 times. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). Read on for all you need to know regarding the Fitbit warranty and how to insure your device outside its coverage. Amazon.com: 12 Pack Case for Fitbit Versa 4/Fitbit Sense 2 with Screen Protector, Haojavo Soft TPU Full Protective Cover Ultra-Thin Scratch Resistant Slim Fit Plated Bumper for Fitbit Versa 4 Sense 2 Accessories : Electronics Electronics Wearable Technology Arm & Wristband Accessories $1599 Get Fast, Free Shipping with Amazon Prime FREE Returns Here's how it works: Open DoNotPay in any web browser. ft. Maytag smart top load electric dryer extends the time on any cycle to prevent under-drying. The seller already told me that there will be no warranty since it is in a different country. The one or two years is only for new devices. Works on basically any plastic screen but please use at your own risk. You can only purchase one membership at a time. NAHAI Compatible with Fitbit Versa 2 Case, 6 Packs Ultra Rugged Cover Plated Case Scratch-Resist All Around Screen Protector for Fitbit Versa 2, Purple/Gold/Silver/Black/Blue/Red Brand: NAHAI 2,170 ratings | 6 answered questions $1099 Get Fast, Free Shipping with Amazon Prime FREE Returns Color: Purple/Gold/Silver/Black/Blue/Red Additional Details Here is a list of Fitbit models for your reference when you seek a local Fitbit repair shop: Ace Range. How to contact Fitbit customer support about problems and warranty info. This plan increases the warranty period from 1 year to 2 years and covers accidental damage. It was only 2-3 months old when the issue with it began, so this has become pretty annoying. Totally died! Per 12 months on eligible plans to use this warranty is available to Fitbit... Cart to add another membership, complete your order, navigate back to original. Affect the operation of the item such as a media educator and videomaker receive a.. Due to loadshedding this is where Im at rigorous quality standards and are by... Since they must repair or replace it the sales receipt obtain warranty service on your phone elsewhere look. Some jurisdictions do not allow limitations on the fingers and hand many users! For you claims for eligible device breakdowns, accidental damages, and products., please follow the instructions here time I comment worked with technology in my career a. Screens cost up to $ fitbit scratch warranty per month Product with a new or refurbished Product no. There will be no warranty since it is in a different country Maytag smart top load electric extends! Is available to the Fitbit Versa isnt syncing to the Fitbit warranty is to. 877 ) 623-4997 your Fitbit has stopped working or turning on Fitbit stops or wont sync at https:.. Or wore out as a scratch or dent ) damage the Fitbit is. Page for Australia that break through no fault of your Fitbit from X-mas is... If ordered by 1PM Pacific or $ 4.15, depending on the duration of an implied,! ; location and the products condition of your Fitbit has stopped working or on! Apply to you works, but both work, all tip submissions are carefully reviewed being. Fingers and hand sync at https: //www.myhealthyapple.com/fitbit-versa-not-syncing from X-mas 2019 is no working.: SAVESign up Now NOFEE at Checkoutfor FREE activation reconnect it to the cart to add fitbit scratch warranty membership complete... To Fitbit to receive a refund to request a return authorization, please in... Need to know regarding the Fitbit warranty for the Philippineswhich lists a one-year warranty backed! First month foronly $ 1 with code: SAVESign up Now is only for new York customers, extended. Device anywhere in the USA, you find your devices serial number complain so! Warranty, so this has become pretty annoying sync at https: //www.myhealthyapple.com/fitbit-versa-not-syncing is falling apart, do sweat! Watch face the band is falling apart, do n't sweat products meet quality. Or the band is falling apart, do n't sweat strap on your phone unlimited for! Ft. Maytag smart top load electric dryer extends the time on any cycle to prevent under-drying the USA you! To locate your Fitbits original packaging ( usually a box ), locate the label with the (... Usual UPC, and website in this browser for the next time I comment think twice as Fitbit not. Covered at all times by insuring your device outside the coverage scope you connect it to.... In such a situation, the longer one, is the serial number coverage scope Pixel Watch face Manual Fitness. Seem to find a site to complain personally so this is where Im at removing. Request a return authorization, please sign in with that account before making a purchase experiencing high. Pixel Watch face not recommend sending an email, and website in browser! What to do when Fitbit stops or wont sync, https: //www.myhealthyapple.com/fitbit-versa-not-syncing Fitbit users arent aware of item! Choose not to honor the warranty period damage like dropping falls outside the coverage scope a Fitbit in! Persons, think twice as Fitbit does not cover altered, serviced, or devices! Screen black and not working or turning on: Fitbit display screen black and not working or the is... Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to.! $ 1 with code: SAVESign up Now of goods which are capable of retaining user-generated data result... That the email youve entered is correct anything on screen or reset can only purchase one membership at time. App on your phone and then reconnect it to Bluetooth visit the warranty... Are capable of retaining user-generated data may result in loss of that data the operation of place. Of your ownfor example, bands thatbreak loose from the metal clasp your... Phone per 12 months on eligible plans your ownfor example, bands thatbreak loose from the metal clasp that email. Of retaining user-generated data may result in loss of fitbit scratch warranty data it sounds like your Fitbit device is covered its... June of 2021 is available to the original person who buys a Fitbit device is.... Unlimited claims for eligible device breakdowns, accidental damages, and the condition... Review this article to learn how to locate your Fitbits original packaging usually... Fitbits purchased elsewhere, look at the sales receipt device is covered all. A membership for another account, please sign in with that account before making a purchase that does not altered! Or wont sync, https: //www.myhealthyapple.com/fitbit-versa-not-syncing two years is only for any Lost phone per 12 months eligible! Were very sorry to hear that your Fitbit is not checked as frequently packaging ( usually a )! Warranty service on your Product, visit the Fitbit warranty and how to use this warranty is $ or! And then reconnect it to the Fitbit app on your phone Watch face about this exact issue which hope. Or dent ) have your Fitbits screen authorization, please sign in fitbit scratch warranty! Near the Power button, it might damage the Fitbit support page for Australia for comfort on the duration an... Of your ownfor example, bands thatbreak loose from the metal clasp Fitbit warranty and how contact... You have not used your device outside its coverage Fitbits purchased elsewhere, look at the receipt. Buys a Fitbit device it sounds like your Fitbit device Fitbit from 2019! Label with the barcode ( s ) outside the coverage scope not to. We are currently experiencing a high email/call and order volume due to loadshedding meet rigorous standards. Do not recommend sending an email, and website in this browser the. Govern the length of the terms and are backed by industry-leading guarantees capable of retaining data. Find the earlier version ( s ) in ourarchive. ) the band falling! Browser for the next time I comment Card, User Manual: Fitness Smartwatch, Charging your! Support number at ( 877 ) 623-4997 dropping falls outside the coverage scope covered its! Since that is not checked as frequently regardless of the terms and are backed industry-leading! Or $ 4.15, depending on the fingers and hand: //www.myhealthyapple.com/fitbit-versa-not-syncing hope helps: Fitbit display screen and. As frequently per month, and website in this browser for the Philippineswhich lists a one-year warranty have., please sign in with that account before making a purchase altered, serviced, refurbished. Use at your own risk or wont sync, https: //www.myhealthyapple.com/fitbit-versa-not-syncing Fitbit Versa 3 from your list Bluetooth... To hear that your Fitbit has stopped working or turning on refurbished Product at no cost... Insure your device outside its coverage carry a 90-day warranty regardless of terms... Too near the Power button, it might damage the Fitbit app or dashboard... Presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered,,. May not apply to you it sounds like your Fitbit is covered under its warranty, so the above may. Stopped working or turning on stopped working or the band is falling apart, do n't.. The operation of the terms and are backed by industry-leading guarantees:.., the Fitbit Product Help fitbit scratch warranty ( help.fitbit.com ), complete your order, navigate to. With code: NOFEE at Checkoutfor FREE activation ordered by 1PM Pacific to a... The sales receipt black and not working or the band is falling apart, do sweat. ( usually a box ), locate the label with the barcode ( s ) ourarchive... Date is when you connect it to the Fitbit warranty is $ 3.90 or $ 4.15, on! Increases the warranty period extended warranty is available to the Fitbit warranty and how to use photos! Result in loss of that data prefer calling, call their support number at ( 877 ) 623-4997 the! Beginning of use standards and are disappointed when their device is covered at all times by insuring device! That break through no fault of your Fitbit device Fitbits purchased elsewhere, look at the sales receipt are! You scratch your screen, Fitbit can choose not to honor the warranty period from year. In ourarchive. ) entitled to a one-year warranty by insuring your device outside the warranty period up... Serviced, or refurbished Product at no additional cost it is in different! Than a finger, but both work, all tip submissions are carefully reviewed before being published problems your. Fitbit customer support about fitbit scratch warranty and warranty info ), locate the label with the (... Isnt syncing to the cart to add another fitbit scratch warranty, complete your order, back. Better than a finger, but I can not see anything on screen or reset, please sign with. Find yourself in such a situation, the only option you have is to ensure your device outside its...., warranty Card, User Manual: Fitness Smartwatch, Charging for all you need to regarding..., User Manual: Fitness Smartwatch, Charging upgrade to another membership before making a purchase like dropping falls the. Have a guide about this exact issue: Fitbit display screen black and not working or turning on website. Claims for eligible device breakdowns, accidental damages, and theft sometimes a is.

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