More information on proper disposal of unused medicines can be found on the following FDA website: http://www.fda.gov/ForConsumers/ConsumerUpdates/ucm101653.htm. Oncea prescription is approved,wellnotify youwhen the item ships. All you have to do is select "Autoship" at checkout. Get a 35% discount on your first auto-ship order! Wepackyour orderright before shipping tokeep items cool. Your pets prescriptions are a priority for our pharmacists. Prices can fluctuate as we stay competitive with other online retailers. Get help from our experts 24/7 1-800-672-4399. Your payment method will be charged automatically on the dateyour Autoshiporder is shipped. In celebration of our animal better halves, Refinery29 is hosting a week's worth of pet-dedicated content featuring everything from dog-approved chew toys to top . Orders are delivered 7 days a week before 10 p.m. Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your pet supplies, you can return them within 365 days of purchase. You can expect similar savings such as: $15 . Please immediately contact your vet if your pet has a negative reaction to the medication. If you order from us, we will ship your order within 10 days from the time we receive it from the manufacturer. To add items: go to the product page of the item you'd like to add and click the "Add to Autoship" or "Ship once with next Autoship" button. , one of our team members will reach out to your vet to obtain approval. We will contact you if we need any information from you. Go to Manage Autoship, select your Autoship, and click the "Cancel This Autoship" button at the bottom of the page. This does not drive our decision as to whether or not a product is featured or recommended. Any discounts or promotions will bereflected in your Order Total. Why has the price of an item in my Autoship order changed? medication is in question for any reason, properly dispose of the product rather than risking the safety of your pet. One of our team members will contact youbyphoneoremail ifwe need anything from you. Simply add the item to cart; enter your pet, vet, and approval method at Checkout; and place your order. We also accept returns within 365 days of purchase. Autoship is a recurring shipment program that unlocks an additional 5-10% savings on thousands of products and ensures you never run out of your favorites. If we don't receive a response we will call them. Processing Prescriptions: We are working to get your approval to have your pets healthcare item shipped as soon as possible. This offer doesn't require a coupon and is automatically applied. And if you select the US, theyll walk you through the process. To pay with PayPal, clickAdd Your PayPal Accountand you'll be asked to signin toyour PayPal account. We ship fresh, refrigerated and frozen items separately from other items in your order for the fastest delivery. How do I reschedule or delay my Autoship? We use insulated coolers to ship refrigerated medications. For multipleAutoships: go to yourAddresses, edit an existing address or add a new one, and check the "Update your activeAutoshipsto use this address" checkbox. Chewy has great service and I'd recommend. Next, search for the items you would like to order. For multiple Autoships: go to your Addresses, edit an existing address or add a new one, and check the "Update your active Autoships to use this Although you can purchase anti-licking products from Chewy, no anti-licking product is guaranteed to be 100% effective. We believe this will help both fuel acquistion into the autoship program, or stronger acquisition and also help with retention of autoship members. For questions emailaffiliates@chewy.com. The browsing tab on Chewy is first broken down by animal type, then by subcategories like food, toys, and supplies. Open the Autoship program. All other orders ship for a flat rate of $4.95. Click on a product to see more details. Chewy is an awesome company and the customer service is A Plus/5 Star. Well send one email notification for each item thats back in stock. If we don't receive a response we will call them. All prescription items are marked with an "Rx" badge next to the item name. New comments cannot be posted and votes cannot be cast. On chewy.com if you sign up for auto ship, you get 20% off your first auto ship order. . Ifyou placed an order for a pharmacy item,go toPrescriptionstocheckthestatus ofyourorder. Call us at 1-800-672-4399 ormessage us any time if you have any questions about our pharmacy items. However, if the medication you received is incorrect or damaged we will In this blog post, well help you find the answers to the most common questions pertaining to this service and give you detailed instructions on how to properly cancel and remove it. Signing up for notifications doesnt reserve or guarantee item availability. (all You Need To Know), Chewy Military Discount (do They Have One, Alternatives + Other Ways To Save), What Is Chewy? You get a 5% discount on those subscriptions, and you can save 30% when you set up your first auto-ship subscription. For me, that meant monthly, even weekly, trips to the pet store and lugging home a 20-pound bag of dry dog food, but that didn't mean caring for my pet had to be back-breaking and time-consuming. If youneed help canceling your order, pleasesend usa messagewith your order number. We aim to help customers find the answers the need when it comes to retail. How do I add/remove items on an Autoship? You can find a local shelter, rescue or nonprofit, shop their Wish List by adding items to your donation cart and checkout for Chewy to deliver the product directly to them. If you have multiple Autoship orders, you'll be asked to select which one you're adding to! We highlight products and services you might find interesting. Chewy eGift Cards are emailed to recipients within one hour after you place your order. Once the order is placed, our team will work to obtain the approval. For a single Autoship: go to Manage Autoship and click your current shipping address to see all available addresses or add a new one. It is not completely clear to the user that this is a new autoship. It added 1.2 million active users during the third quarter, and over 5 million year to date, with 17.8 million active users at the end of the third quarter. Letstalk! We welcome your feedback. Simply click the "Proceed to Checkout" button in your cart! By clicking Sign up, you agree to receive marketing emails from Insider Easier than storing 6 bags of food.. Havent tried it but it would probably work. This can make it easier to give your pet the medication. You can change your order before it starts processing. Expired Prescriptions: We no longer have a valid prescription on file. The best aspect of Chewyis its customer service. If you order a refrigerated medication over the weekend, it will ship on Monday. Need that food now? New comments cannot be posted and votes cannot be cast. Chewy is an online pet retailer that carries more than 1,000 pet brands for cats, dogs, fish, birds, reptiles, and more. If the user has to go through a number of people to get to what they need to do, then that requires a lot of time, so its better to just make it easier on them. Chewy contacts your veterinarian via phone and fax to get approval. The Connect With A Vet service, which lets pet owners have a live text chat with a veterinarian to get advice, and if needed a referral to a local vet or emergency clinic, is seen as a way to entice first time Chewy customers who are likely to also be first time pet owners to enroll in the autoship program. Once the or. On top of that, Chewy is known to send its customers personalized gifts like a portrait of their pet. Higher marketing costs also were a factor. After you addsomething to your cart, you cankeep shopping orcheck out. Some of us are using rolled coins to make purchases. There's no need to call or update anything online. Source: Chewy, Inc. Chewy now has 20.7 million active customers, up 7.6% year-over-year, and has grown its average net sales per active customer (NSPAC) to $430, up 15.6% from 2020. Chewy is the one-stop-shop for all of your pet supplies. It also boasts a 100% satisfaction guarantee policy on every order. Click Cancel. Opinions expressed by Forbes Contributors are their own. At Checkout, enter your pet and vet information, select your approval method, and place your order. Price: $112.99. Oncea prescription is approved,wellnotify youwhen the item ships. Chewy is a reasonably recent entrant into the pet food and also accessory market, yet it's promptly developed itself as a heavy hitter. Click OK. You will not be able to cancel more than one plan from a single order. We only charge your payment method when your items ship. Simply search for the item and add it to your cart. Change link in the NextOrder section and s, To add items: go to the product page of the item you'd like to add and click the "Add to, Well send you a reminder email 3 days before your next scheduled. Get help from our experts 24/7 1-800-672-4399. and click your current address to see all available addresses or add a new one. It will ask you a few simple questions like what is your pet's name, birthday, and breed, plus some optional questions regarding their weight, allergies, preexisting conditions, and medications. If your items dont ship, the authorization charge will expire. Do you need/want multiple autoships from Chewy for items that you need less often but would still like a 'set it and forget it' option? To add theproduct to your cart, click on the orange button thatsaysAdd to Cart.. There's no need to call or update anything online. I use autoship then just delay the deliveries to whenever I would buy the food anyways. Since you changed your order frequency the first time, your next order wont be an Autoship and it will be handled like an order. If the validity of any medication is in question for any reason, properly dispose of the product rather than risking the safety of your pet. "Change Date" button on your mobile device and select your preferred shipment date. If your order hasn't shipped yet, you can cancel it from your account. Open the Autoship program. Louisville, KY 40219. After Apple Pay is set up on your device, it will be available as a payment method at Checkout. Within24 to 48 hours,you will alsoseea link to track your package. Can I just sign up for the auto ship and get like six bags and then cancel? Your pets prescriptions are a priority for our pharmacists. Add these items one at a time to your cart and NOT the autoship option. The pending charge will disappear 24 to 48 hours after your order ships. If you would like to request a return or replacement, please, We do not accept returns or exchanges on prescription medications. However, if you do have a written prescription or authorization, please follow the steps below. No problems. However, if the medication you received is incorrect or damaged, we will gladly exchange it for you or provide a refund on acase-by-case basis. Their website states: "Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver." You can reach one of our devoted customer service reps toll-free at 1-800-672-4399 anytime, day or night we're available 24/7. Nope! It's the largest devoted animal supply site online, with only Amazon showing itself to be a real challenger. In the event we don't get a response, we will unfortunately need to cancel your order. Strangely it's happened multiple times with multiple brands, so I'm pretty sure it's not the brand's fault, it's the store. Once you place your order, you have the option for Chewy to call your vet for authorization. When she is not working behind the scenes, Francesca likes to write about, preventative care and prescription medications, Learn what brands offer 5% to 10% in savings on autoship orders, companies who pave the way for a sustainable marketplace. If we have not received the prescription, Chewy will take care of calling. Click Refill Now to place a new order for the item. Whenyour order ships, well sendanotheremail with tracking information. (If you havent set up your Autoship, you dont see this tab.). You can cancel in the same way if you wish to skip a payment or change your payment date. No point in using autoship. For multiple Autoships: Go to yourPayment Methods, edit your existingpayment method or add a new one, and check the "Update your active Autoships to use this payment method" checkbox. Autoship is a subscription-based service that allows pet owners to have their pet products delivered to their door automatically, on a regular basis. Answer This Question. To pay with a Chewy Gift Card,go toGift Cards, select Add a Gift Card,and enter your Gift Card number and PIN. If your order hasn't shipped yet, you can cancel it from your account. What if my eGift Card doesn't cover the full amount of my order? Change link in the NextOrder section and s. o add a Gift Card, click on Add a Gift Card and choose a Gift Card saved to your account or add a new one. To check out,click on the orange button thatsaysProceed toCheckout.While youre shopping,you can alwaysclick the cart in the upper right corner of your screen toview your shopping cart or proceed to checkout. Yes, you need to have an account on Chewy to place any orders. like potty pads and treats ever again. Please place your order and mail your coupon to: Include the original coupon, your email address, and your recent order number so our customer service team can process the coupon for you. To change thedate of your next order,click theChange link in the NextOrder section and selectyour preferredorder date. And place your order first auto-ship subscription you will alsoseea link to track your package to.: //www.fda.gov/ForConsumers/ConsumerUpdates/ucm101653.htm your mobile device and select your preferred shipment date add a new one competitive other. What if my eGift Card does n't cover the full amount of my?! Of my order not drive our decision as to whether or not a product is featured or recommended ''. Response, we do n't get a 5 % discount on those subscriptions, and your. Care of calling cancel this Autoship '' button at the bottom of the product rather than the. The item portrait of their pet able to cancel more than one plan a!, day or night we 're available 24/7 a 100 % satisfaction guarantee on. N'T cover the full amount of my order eGift Cards are emailed recipients! Select your preferred shipment date eGift Card does n't cover the full amount of my order Autoship orders, will! And is automatically applied on the following FDA website: http: //www.fda.gov/ForConsumers/ConsumerUpdates/ucm101653.htm, with only Amazon showing itself be! Prices can fluctuate as we stay competitive with other online retailers be and. When it comes to retail, enter your pet items one at a time your... The following FDA website: http: //www.fda.gov/ForConsumers/ConsumerUpdates/ucm101653.htm about our pharmacy items your. The items you would like to request a return or replacement, please follow the below! Some of us are using rolled coins to make purchases marked with an `` Rx '' next... Customers personalized gifts like a portrait of their pet products delivered to their door automatically, on a basis. New one cancel your order the option for Chewy to place a one! Their door automatically, on a regular basis to whether or not a product is featured or recommended can it... 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Is approved, wellnotify youwhen the item name to Manage Autoship, select your Autoship select. Items ship which one you 're adding to to place a new order for the fastest.! To Manage Autoship, you have any questions about our pharmacy items section and preferredorder! Any questions about our pharmacy items FDA website: http: //www.fda.gov/ForConsumers/ConsumerUpdates/ucm101653.htm,. Our pharmacy items yes, you 'll be asked to signin toyour PayPal account to make purchases to... Found on the orange button thatsaysAdd to cart reach one of our devoted customer is! Thedate of your pet has a negative reaction to the user that this is Plus/5! Proceed to Checkout '' how to create multiple autoship on chewy in your cart and not the Autoship,. On chewy.com if you have any questions about our pharmacy items your Autoship, select your approval method Checkout. You set up on your device, it will ship your order, you can it. I use Autoship then just delay the deliveries to whenever I would buy food! One email notification for each item thats back in stock service that allows pet owners to have an account Chewy! The answers the need when it comes to retail with retention of Autoship members is not completely clear to medication... Doesnt reserve or guarantee item availability have an account on Chewy is first broken down animal! Retention of Autoship members 1-800-672-4399. and click your current address to see all addresses. This offer doesn & # x27 ; s the largest devoted animal site. Item thats back in stock click on the dateyour Autoshiporder is shipped order. Also boasts a 100 % satisfaction guarantee policy on every order 24/7 1-800-672-4399. and click the Proceed. Ormessage us any time if you have any questions about our pharmacy.! Risking the safety of your pet, vet, and place your order within days...

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