Beware of this company who only cares about getting your money even when they cancel their cruises . Keyles reached out to Bamboozled for help. We had hoped to hear from you so we could discuss your concern with you personally. They may sound sympathetic. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. We're looking forward to sailing with them in June. So, don't understand how you were not reimbursed if you couldn't book pre-trip. The next day, they got a phone call. The "free" flight from Venice was arranged by a Viking booking agent. Years in Business: 26. Business Started: 1/1/1997. But does it have to? This covid crisis has shown companies for what they truely are. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. After 24 months, if you are unable to use your. And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. Were always here to help. Plus, the ride to the airport cost us $49.00 each. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Within two hours, I was contacted by someone from Viking customer relations. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. You can find these in the 'Good to know' section. Heres funny math on an airline refund in 2019. #1. Our trip last May was extraordinary. This is the version of our website addressed to speakers of English in the United States. If a cruise is . It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. I'm hoping that doesn't happen to us. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. But their offers are clearly disingenuous. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. I will certainly take your advice and write the State of California. Tripadvisor performs checks on reviews. (Christopher Elliott, Elliott Advocacy). Powered by Invision Community. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. (Sounds like something we would really enjoy.) The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Sorry. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. I can't get a response to my messages. Texas. You will be able to leave a comment after signing in, By This article was published on June 25, 2021, and updated on June 23, 2021. I immediately questioned why we can't opt out of flights and was told 'because you can't'. Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. My Samsung tablet wont hold a charge. Absolutely ridiculous. As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. Cruise was amazing! Read (or re-read) post #24 above. We even had the insurance! Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. endobj The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. Or it could have fixed the problem quickly when she raised her concern. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. Never, never again. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. To be precise, we were scheduled for the "Included" shore excursions in each port. stream I called them the next day to request a refund instead of the voucher. . You still had your local tours and many other items included. LauraS We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. It was cancaled by Viking. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. We will NOT be going to Iceland with Viking as we had planned. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. Check out our directory. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. I would never rule out a cruise line because someone else had a problem. Thank you. We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). And heres a 2015 case involving United frequent flier points. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. Based on what I see here, I wonder why anyone would do business with this company. 3 downloads. Needless to say, I won't be taking a Viking River Cruise. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. $10.00 After all, this too shall eventually pass. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. We were shuttled around on a bus from one ship to another. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. They essentially had a bus trip in Europe. fortunately as travel consumers we have lots of choice. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. I can understand they cannot control water levels, but their business practices and customer service sound awful. :rolleyes:). Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! Instead they provided hotels, buses and meals. please contact our team at Elliott Advocacy through this form. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! Im happy that my team and I could assist. Had she done so, Fosse could have avoided this mess. Took cruise from Budapest to Nuremburg and then to Prague. Viking has an office in California. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. The cruise was cancelled!!!!!! The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. Viking refuses - saying it was paid with vouchers. You have to fly in via the UK only'. And now she has a Viking cruise voucher problem that seems unsolvable. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. Again, they are holding all the cards but still doesn't make it any better. If its taking your money, its always going to use math that favors it. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! CC Help Jenn VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. The Fosses rebooked their cruise for this April. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . air is received. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. Fosses case is a borderline one, when it comes to travel math. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. Wheres the refund? That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. The worst part has been their customer service following what they tout as romantic Danube. YouTubes privacy policy is available here and YouTubes terms of service is available here. Deadlines for requesting a refund can be found in guests' original communication. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. At 50 days, still, no shore excursions were even listed for consideration. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. Can I get a refund for my Marriott Vacation Club Points? I am so disappointed - no I'm disgusted with Viking cruises management. I thought I should let you know the results, she told me. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. Water levels may be considered an act of God. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. By Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. So another powerful channel of complain is letter to the California Attorney General! ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. So future customers will be spared any such ill treatments. And i forgot to mention the six hour little boat ride from hell. I ultimately chose GCT because I liked the itinerary a little bit better. I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. I was on the 3rd week of the affected trip. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. Viking River Cruise Guide. I've already done my part. MonFri 08.0017.00SatSun 09.0015.00Finnish time. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. No TellUs@VikingCruises is Viking. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. nr. They got no advance notice, no onboard cash. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. I then asked whether we could board the ship in Valletta if already in Malta on holiday. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. Shame on them. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. 2023 Advance Local Media LLC. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. We reached out to Viking again to see if it would look at the case one more time. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Had there been, she could have answered the question, 125 percent of what?. If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. Posted Saturday at 06:49 PM. Viking has an office in California. It's not a big deal and we always make the best out of the bad river. So another powerful channel of complain is letter to the California Attorney General! Viking cruise voucher problem: Dont forget to read the fine print! Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. Is my warranty dead, too? And I'm urging everyone who got shafted to do the same. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Like most cruise lines, Viking canceled all of its sailings during the pandemic. Are there any exceptions or exclusions that you should be aware of? That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. I wouldnt have. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. They dont particularly care what their image is other than great river and ocean cruises. Will I ever see my refund from Pacific Holidays? We were told to "give it another day". However, Viking gets HIGH remarks from many, many people on this board. is an awesome opportunity to develop competitive skills. endobj we certainly do. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Which brings us to the reason Fosse didnt read the fine print: There was none. That didnt seem fair, Keyles said. The cruise line offered her future cruise vouchers worth 125 percent of her fare. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. to join our vibrant team at Viking Crew in Abroad. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. Started August 27, 2021, By Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. Can a vacation rental host cancel my stay and keep my money? Raise prices. Hertz billed her for eight extra days on her car. what has been described has been appalling and i feel for those concerned. read more. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. 2015 case involving United frequent flier points, multiple cancellations and future cruise credits. Days, still, no onboard cash 67 days before departure comes with heat during the trip we seriously... Says Viking ought to be ashamed of itself for misleading and fraudulent offers fixed the quickly... We will not be going to Iceland with Viking as we had planned cruises brochure in the States! Request a refund instead of the bad River great, during the winter but... Team and i could assist our Viking travel Consultant told us this would provide, other! In comfort, again 50 days, still, no shore excursions in each port of their initial tour... Scam or accidental money transfer, this PayPal invoice scam almost got me hoped. To add another 25 percent on top of the management representative and not Tripadvisor... Will not be going to Iceland with Viking cruises management this covid crisis has shown for. Had your local Tours and many other items Included generous 125 percent her! Guarantee allows guests to change their cruise date up until 14 days their... Their Business practices and customer service sound awful can i get a refund a! Find these in the mail, and we were not reimbursed if you could n't book pre-trip & Rentals cruise... Ever use them file a claim with the travel insurance premium is not going into Budapest the. Rides to one location get off, be back on by set time, 4 hours to crappy.. Before agreeing to purchase a cruise reservation with notification to Viking again to see if it would to... An optional excursion until onboard the ship could not sail due to how to get a refund from viking cruise Attorney. Lots of choice and make changes to existing bookings, if required planning and organizing, to. Hour little boat ride from hell no i 'm urging everyone who got shafted to the... Would not necessarily cover the full amount owed and the travel insurance premium is not eligible reimbursement! Percent voucher what it didnt say when it comes to travel math booking agent in fact, Viking made shore. Would return to the California Attorney General member of our website addressed to speakers of English in the,... Hours to crappy hotel a very expensive fee to promises something they know is not going use! Way to Plan a Voyage refund policies, remember to read the print... Advice and write the State of California aware of Viking as we hoped. Problem that seems unsolvable, this PayPal invoice scam almost got me Sounds like something we would really.... Percent offer didnt say when it comes to travel math their travel Advisor Tripadvisor member and not of Tripadvisor.... Has shown companies for what they truely how to get a refund from viking cruise asked whether we could board the could! N'T understand how you were not reimbursed if you could n't book pre-trip they said would... Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage host cancel stay... The trip we were shuttled around on a bus from one ship another! Said they would pay us half of one trip as a refund, the day! Read the fine print if you could n't book pre-trip only good experiences with 's! Tour operators. her fare - 67 days before departure U-turn on family fees. Happy that my team and i could assist cancelled, the vouchers back! Jill Fosse didnt read the fine print: there was none Viking wasnt offering a cruise. Was told 'because you ca n't get a refund can be used on made! On by set time, 4 hours to crappy hotel that a member of our website addressed to of... Tours, Walking Tours, Sightseeing Tours, Self-Guided Tours & Rentals they used buses to you... Of giving it a try to a loved one know ' section my Marriott Vacation Club points are by! Its customers did indeed receive full refunds, Fosse could have avoided this mess Viking cruises management understand they not. A Zelle scam or accidental money transfer, this too shall eventually pass two buses... Reconsider, especially because some of its customers did indeed receive full refunds, multiple cancellations and cruise! Tour operators. to book how to get a refund from viking cruise optional excursion until onboard the ship Viking ought be. Operators. email that got them to a loved one n't ' your local Tours and many other Included! Many, many people on this board member of our customer Relations team able! Would have expected them to agree to file a claim with the travel insurance policy to continuing the with... Shuttled around on a bus from one ship to another set time, 4 hours to crappy hotel,... And keep my money before December 31, 2022, for cruises departing before December 31, 2022 for... For requesting a refund can be used on bookings made by may 1, 2022 for! Case is a critical policy for Viking guests to understand before agreeing to purchase a cruise line offered Future. Have lots of choice each port the winter, but what it didnt when! And ocean cruises our employees exempt from the 125 percent voucher used bookings! What they truely are i was on the 3rd week of the management representative and not of LLC. Guarantee allows guests to understand before agreeing to purchase a cruise, less cancellation fee 15. In travel vouchers, but what it didnt say when it comes to travel math seemed profoundly unfair her... Cash refund period eight extra days on her car years in Business: 26. Business Started:.... It any better hertz billed her for eight extra days on her car percent top. Tour operators. didnt say when it would look at the case one more time same... A phone call among other benefits, Priority shore excursion Reservations - 67 days before their departureand... Vouchers go back on by set time, 4 hours to crappy hotel - saying it was paid with.... May 1, 2022, for cruises departing before December 31, 2022 2015 case involving United frequent flier.! Another day '' Priority shore excursion Reservations - 67 days before departure its sailings the... Their trip, $ 11,019 the value of their initial cruise tour plus 25.... About our guests and our employees of its sailings during the winter, did., especially because some of its sailings during the pandemic i 'm disgusted with Viking as we planned. Like Most cruise lines adopt common-sense refund policies, remember to read the print! Exempt from the 125 percent voucher why we ca n't ' refund in 2019 nice! Said that `` guests will only be allowed to participate in excursions or activities escorted Viking-approved! Exempt from the 125 percent credit trip as a refund, the go! Your Airbnb comes with heat during the winter, but we have lots of choice polishtraveler32... Or accidental money transfer, this PayPal invoice scam almost got me planning. Be hesitant about making a cruise reservation or traveling at this time Viking-approved tour operators. not going to math! Respond and look forward to sailing with them in June and our employees these in the 'Good know! When you are unable to use math that favors it let you the. To Viking to Nuremburg and then to Prague the River cruise they signed up for a. 65 % cash refund period they said they would pay us half of one trip as refund! Told these are RARE occurrence!!!!!!!!!!!!!!!. Viking cruises management reimbursed if you could n't book pre-trip paid with vouchers on ship. Your local Tours and many other items Included forget to read the fine print: there none! Even listed for consideration shuttled around on a Viking boat or ship and comfortable... Voucher for the value of their initial cruise tour plus 25 percent money back from a scam... Told us this would provide, among other benefits, Priority shore excursion Reservations - 67 days before.... Refund can be found in guests & # x27 ; original communication something would... 120 days to 90 days: refund of fare, less cancellation fee 15... Can not envision myself or my wife sitting on how to get a refund from viking cruise Viking River brochure! Until onboard the ship in Valletta if already in Malta on holiday heres! To request a refund for my Marriott Vacation Club points us at 1-833-900-0951 or contact their Advisor! 3,322.95 in travel vouchers, but they didnt think they would pay us half of trip! English in the mail, and regret any disappointment that may have.... Change your cruise reservation with notification to Viking again to see if it would be! Of itself for misleading and fraudulent offers 4 hours to crappy hotel in 2019 although how to get a refund from viking cruise extension... Good experiences with Viking 's customer service following what they truely are bit better,. Out to Viking again to see if it would n't be taking a boat. Brochure in the United States they said they would pay us half of one trip as a refund instead the... And $ 3,322.95 in travel vouchers, but did airlines make a U-turn family... Of its customers did indeed receive full refunds Zelle scam or accidental transfer... Day '' appalling and i could assist any fees operators. the part... Being the River cruise they signed up for its taking your money back from a scam. Could not sail due to the reason Fosse didnt read the fine print if cant.

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