We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. Enter your postcode to: apply for a bus pass from your local council; check if you can get one sooner; Postcode lookup. School travel applications - information for parents. If we have questions about your application well contact you using the details you provided. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. Please make sure that you provide details of your old address, your full name and date of birth. A disabled person's bus pass allows people with specified disabilities free bus travel throughout Medway and Kent and on registered local bus services in England. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. Publi le 25 fvrier 2023 par . Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. You can call our Customer Service Contact Centre on 0151 330 1004. This is likely due to your active Direct Debit payment date on your account. Get In Touch webform and complete the Fix It / Report It option. How do I renew my bus pass in Northumberland? You should receive your replacement pass within 6 weeks. We will accept a marriage certificate or letter from a solicitor as proof of your new name. Select the Payments option followed by Request Refund. Enter the amount you want to be refunded and click Submit. We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. A bus operator in the North West. April 2022 there will be a one-off charge of 10 for the concessionary travel pass. stream Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. We will not charge you for a replacement pass if you have changed your name. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. Faulty pass. Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. You must tell us if your pass does . You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. If your Senior Pass has been stolen, report it to the police. We are sorry for any inconvenience caused. If you apply online you should receive your replacement bus pass quicker. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. Renew a bus pass. Liverpool Lime Street is currently closed to the public due to a security threat. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. With events and council news about services like bins, libraries, and the environment. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. You will need to complete the relevant surrender form that is available to download online via the above link. Apple or Android); receipts will be available via your provider on your handset only. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. Liverpool Lime Street is currently closed to the public due to a security threat. Lost Property. If your photo is unsuitable the application will be refused and you will have to reapply. If you apply online you should receive your replacement bus pass quicker. Replacing lost or damaged passes. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. T-FLOW account online at merseytunnels.co.uk. This same problem is also common with the letter D and C etc. I have lost my Multi-journey Saver ticket, what should I do? You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. 1 Mann Island, L3 1BP Liverpool, UK Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. merseytravel birkenhead bus station phone numberNitro Acoustic. Complete the care payment enquiry form and your request will be sent to your social worker to review the package of care and make the relevant changes. When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. Or, you can visit a Merseytravel Centre in person for further support. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. You can find out more information about the DVLA standards onlinehere. Theater of popular music. If you request your replacement pass online well phone you within 5 working days to take the 10 payment by debit or credit card. Thanks for subscribing! If you lose your pass, or it is severely damaged, for example it has faded in the sunlight, is bent or water damaged, youll need to pay a 10 administration fee for it to be replaced. showing your full face without a hat. The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. Replace a faulty Medway bus pass } !1AQa"q2#BR$3br If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. I have lost my pass/it has been stolen. Visit the schools transport assistance page for information on travel passes to schools and colleges. Each coupon is valid until January 31, 2023. Network Railowns the infrastructure, including the railway tracks, signals, tunnels, bridges, level crossings and most stations. Merseytravel are also in charge of the bus stations and shelters across the borough. Find out about public transport fares and passes. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. good quality. You can apply for your bus pass online or ask a friend, family member or someone you trust to apply online on your behalf. Please note - we ask that you do not send general customer queries to this email address. We only accept the following: A copy of your photo card driving licence or. For more information, you can read our Customer Feedback Policy & Guidance Policy. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. No, you will need to buy a ticket for your journey until a replacement pass is issued. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. You can also replace your stolen bus pass by phoning us on 01634 333 333. Please note - we cannot replace lost or stolen passes via email. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. If you apply online you may have to wait for a few days for your application to be processed. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. A letter from GP/Consultant confirming the loss of use of both arms. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. Receive 8 points or more under the 'Moving around' or 'Communicating . Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. directly to Merseytravel. If you receive the following benefits, you will not be charged the fee and you can apply online. The changes, announced by the . Please note - we cannot process a change of address over the telephone as we need to see proof of residency. Write by: . 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. We will charge you to replace a damaged pass. Please send photocopies, not the original documents. /Height 596 If your bus pass won't scan, you'll be asked to return your bus pass so we can check it for you. Proof of your age (for example, your birth certificate, driving licence or passport). You can report this by phone 0151 330 1000 or by visiting a Merseytravel Centre or by email to smart@merseytravel.gov.uk . If you're disabled, you can get a free bus pass if you are aged 5 or over, live in Scotland, and you: get a qualifying benefit. We are sorry for any inconvenience caused. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Contact Transport for London lost Across Merseyside and Halton. Enter a postcode. Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. Send your card to you by post, signals, Tunnels, bridges, level crossings most. - 14 6.30am and 9.30am assistance page for information on Travel passes to schools and colleges do. Or more under the & # x27 ; Moving around & # x27 ; Communicating not charge you replace... 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