Monday - Get number Send number in reply to request for number - replies have been inline so all the information is there if they just scroll down. Someone please help we need our money and this is just ridiculous to have to go through. I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. Hey Tara just found out my refund was rejected and my bank said that irs would have it back on the 17th should I call on that day? For security purposes, when calling our live support, only the EFIN owner or authorized office manager can obtain information or request PINs for Web site access. The check limit at Walmart in Connecticut is $6,000 and Florida is $1,999.99 per person per day. We get the check - NO notification that this bounced, no option to try checking, no "hey, would you like to change something on your account so we can get this through - TACK on a "returned service fee" and I get a very generic SB TPG check for the amount. I'm suppose to get $2069 back but after SBTP fees I'm getting about $250 less than what was promised by TT. Support phone: 706-922-6741. Im done with all this running around, Mr. Brad Cowie, President & Chief Operating Officer, Ms. Kylee Cornwell, Corporate Resolutions Manager, CES. This will surely increase the credibility of your complaint. No to mention the hours of waiting on hold to speak to some incompetent agent with no answers. But wait, there's more! I still ain't received it in the mail, cannot get ahold of the irs and wmr still shows it deposited in tpg account I'm now in. My husband and I are going through the very same thing right now, to make matters worse we needed that return to pay rent! The bank never got anything.) Need to file a complaint? Read full review of Santa Barbara Tax Products Group [SBTPG] and 4 comments. was told there was no phone number for them so freetaxusa told me to contact ruby Fairchild who is customer service supervisorshe is a liar she told that my refund was sent back and it was notI still do not have my money it's so much more I can tell about these people how is this possible who do these people answer to who is over SBTPG and ruby Fairchild and freetaxusawho answers question about their bad practices I am owed 11,344 and civista Santa Barbara bank has our money they even had a account with my name and I did not give them permission to haveI also put a trace on the check through the irs. Dier needs if my money I see people getting tt to cut cashiers check but you think they'll do it for someone who's straight up **bleep** creek now cause there robbing everyone who's in need frickin commies if you ask me. My account is on ground lock because I called Greendot & pressed random numbers just to connect with someone. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The IRS should be doing something about this . After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. So I can be issued a check. for 33 years. About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Years in Business: 158. Business Started: 1/1/1865. I am missing $238.00 from my refund irs confimed deposit amount and turbo tax confirmed totat tax prep coast can not get any help i need to recover my missing funds please help this happened on [protected] at 2:02 p.m. was going over my bank account and notice it was not adding up they charged me for a max protection twice was went $54to $256 total to do my refund and was not a rapid refund but my return wa $17,277 irs letter said thats the amount deposit and i recived $16,638.04 so there was $238 more taken out and not a thing showing why i have all my documents and not a way to get thru left waiting on phone for 6 hours 4 difernt times i get no emails back turbo tax is claiming it was not them why offer one thing and do another they think by ignoring me Iam going to let it go I cant let them treat me like that is not right. (Not to bad) they tell me that all they can do is put my account on hold and then I was to wait 24hrs then go on the online site and send proof of identity. I have no dependents and none are listed or checked when I review my 2021 tax return. Description. They said my account t number was incorrect but would not allow for any change so they were sending me a check. } Fees and limitations apply. Every year it would show as IRS REFUND. Customer Reviews are not used in the calculation of BBB Rating, 1,342 complaints closed in last 12 months. How do I clear and start over in TurboTax Onli Premier investment & rental property taxes. Select option 1: Card was lost or stolen. I'm very frustrated that I gave them all the proper information needed in a timely manner and they are doing nothing to help. I know that lots of people got their info stolen off of Turbo Tax Software. Why do I login and see a blank dashboard? Thats well over $1k gone. "telephone" : "+1-319-373-3600", Desired outcome: I will never use TT again and I will not sign up for electronic e-file ever again. Read full review of Santa Barbara Tax Products Group [SBTPG] and 1 comment, To get my full refund that the irs told me they have of mine. Select option 2: Never Received. I called today just to be on hold for an hr. Obviously, if the check was ever mailed out on Feb 07, as confirmed by Angela (customer service supervisor), the first agent whom I spoke with on Feb 06-2012 was deliberately lying to me . Honestly since you've already emailed me ONCE (erroneously) that my check was in the mail I don't see why you can't email me when this one processes and include the Certified Mail Tracking number. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Please provide them with your name, license plate number and the estimated number of days you plan to park at JFK. SBTPG responded quiclky with a phone number. "name": "TaxAct Online Tax Filing", Client ID. Please wait 5 to 7 business days. People work hard for their money and Santa Barbara should be out of business. With this said, SBTPG required paperwork that I complied with immediately and confirmed they received it but every time I called for a follow up they always told me different timeframes. Show Password. I will never use turbotax again. I did my son's taxes on efile, I was not asked nor did he sign any documents on having any extra fees taken for filing for direct deposit, it was shorted over $ 150.00 how do we get this back? Judging from the number of complaints, I am led to conclude the latter. These type of people who run this bank needs to be run out off the country.. THIEVES! Arieldeseree95@gmail.com. Of course this requires special authentication via website or phone, which seemed easy enough - but the teller at my CU couldn't get it to work after much hand wringing we had a supervisor try it and fail too. The irs sent my return in May to sbtgp I still don't have it Nobody will help me nobody knows [censored] I'm going to tell fox 5 news about these crooks so that they can't keep stealing from innocent people. Fort Worth, TX 76102. Unable to create a TPG account or login to the TPG website? TPG stated theyve mailed a refund check which was never received. }, Write "EIP3" on the top of the form to identify the payment you want to trace. I call the number and after I enter my information it hangs up on me so now I have been n calling evert day this week only to be hung up on. I filed my taxes with TaxSlayer online and funds were for direct deposit. Deduct From Your Federal Refund: A $40 Refund Processing Service fee applies to this payment method. I still have not received it. So is this a coincidence or are they working together to hold so many refunds. SO at this point I called on feb 20th and find out I have to fill out the form, send in the check, send in copies of my IDs (DL and SSL) as a paranoia, I send a copy of the taxes too, faxed to an email fax service the CSR told me to - despite my asking they COULD NOT re-attempt EFT. My Partner also applied two days later after me and did his Taxes on his own and has also been waiting for his Federal Taxes going on 2 months and no one to help him. Desired outcome: Reminder: DO NOT request a trace prior to the timeframes above. Call in today to get the tracking number, speak with Roxine, I'm happy to at least hear that notes from yesterday were entered and that they are in the process of sending me a check but then I get - however that check hasn't been processed at this time could I call back again around dinner time? Sign, fax and printable from PC, iPad, tablet or mobile with pdfFiller Instantly. Saturday 8 AM 6 PM ET. Tax refund and e-filing are required in order to receive this product. Uh huh, do you see in there any other notes "nope" I just want my freaking check, in a format my bank can cash Is that too much to ask?!?!? Tax refund and e-filing are , I had fees taken from refund and today around 6am est SBTPG updated to refund recieved and fees taken out. The IRS processed and funded my refund and somehow my bank returned it. How does the multi-year website work? I am pissed, The fact that you guys are forcing a 35 dollars fee one peoples tax return. I was told this was an easy fix I would have my payment in less than 30 days it is now June 28th 2022 still no payment I talked with tpg almost every day for 2 months just kept getting a run a round now when I call I'm on hold for 2 to 2and a half hours then I get hung up on. Authorization number. "Lady, I have 0 faith in your organization right now you've already kept me waiting for the better part of two months now. " I am in the same situation. Never got a call FIX IT, So now I finally get in touch with someone at tpg feb 28th they said that my refund had been sent back to irs, now if tpg mailed me my return feb 4th how the hell can they send it back to the irs? Mist without their knowledge or consent. Bank of America's Automated Clearing House (ACH) is an electronic payment delivery system that allows you to pay or collect funds , Email: USPS Customer Service . My 2020 taxes was filed with free tax USA. Thats just giving yall more time to play around with my money and make me wait even longer. The irs said only thing they can do is an refund check trace that takes up to 120 days min. A whole month and issue is not fixed. Another person, who must not have known I called, called my husband later that day and told him that a check had been mailed because the fax we had sent wasn't received in time and to expect to receive it within 12 days. This is my 1st year doing this! Estimate your tax refund and where you stand. Been preparing taxes professionally for 10+ years. Call us Monday-Friday: 8:30am - 7:30pm ET at 866.501.3705. And my refund wasnt sent to me at all cause I owed the irs at the time. [protected], Desired outcome: Once you hear the prompt ask you for your card number or SSN, DO NOT ENTER ANYTHING, wait 5 seconds. There is a fee, depending on your return, but when the amounts are large like you are seeing, this is an adjustment by the IRS to your return. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. It's 1-24-23 and I still don't have it. I called to verify that they had received the documents, they said yes but they were rejecting my SS Card-could'nt say why-they wanted me to apply for a new one! They requested a copy of my ID to verify my identity, which I sent right away. - get all this in via mail and I'm called on 2/27 that they need my WIFE's DL and SSL since she's on the taxes (forget that the SLL is already in the tax forms I gave them) and any check info on dates cuz theres tracking to it. Find the Santa Barbara TPG contact information for tax professionals. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). Check number. They "sent" me a check in March that I never received. If this happens, you should contact the IRS directly by calling IRS Tele-Tax (800-829-4477) or the IRS Taxpayer Assistance Line (800-829-1040). You have been successfully added to the TaxAct Do Not Sell list. I want my money in my bank account or in my mail box. The hold our money and build interest. SBBT never contacted me to tell me jack ### about even having my $. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. best of luck to all u guys in same boat. Filed through Tax Slayer, and because I was given the option of "checking or Savings account" I took Savings. At years end 2022 TPG website no longer shows my refund on the site. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. Verify online. #navigation-offset, .taxes-bar + nav.signed-in ~ #navigation-offset { On Nov 7th and Nov 9th I informed and sent screen shots of the compliance training links not populated on my account. Dana. This is my second year as a tax professional with Sbtg and I will never come back after this! (And now apparently SBTPG does too without our consent). And free tax is suppose to be free. Have you heard anything about your check? File a complaint to Santa Barbara Tax Products Group [SBTPG], tax refund - omitting a number in my checking account. ok I will go with that but she said come next week and get the check so we did and she took out 1000 to do our taxes. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. All they can do is issue another check. "@context": "https://schema.org", Update my account to reflect the compliance trainings its not rocket science. I have called them ask them when they was going to cut my check they told me they dont know. How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. Yes please Id like to know how to get ahold of somebody. I don't owe any money and entered all my tax information correctly (stimulus/child tax credit . TPG supposed to send the refund back to IRS because on 05/18/2022 they claimed them issued a check that I never received Santa Barbara tax group was sent by turbo tax 6k of my daughter Ariel obrien money. It should not take this long to send my refund Im tired of calling and getting the same answers I need to talk to someone who has answers to when Im going to get my refund dont want to hear its in process of being sent back to the irs its been long enough! So she escalates me up to Sabrina, who checks with her supervisor and says "no they can't email me" even through they emailed me before she lets slip that it could happen any time in the next two days. Attachments. Their is NO CUTOMER SERVICE that was helpful. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Enjoy the peace of mind that comes with overdraft protection. NorCalCourtney, I am having the same EXACT problem! "https://www.facebook.com/taxact", I think this company is horrible at business handling and horrible with customers service. Second Followup: So I been calling and emailing this company that holding my money. It is a matter that should be taken legally further, news or whatever will get their attention to FIX THIS MATTER A.S.A.P Please. Enrolled Agent since 2008, Intuit Tax Expert since 2011. S-1 - SEC.gov. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. Where can I find forms? I am still waiting as well. According to the IRS refund link my refund was deposited on April 4th, so I call Santa Barbara Tax products Group, LLC April 6th and all they can say is that they haven't received it. I want in on this. Zubeksandralee1975@gmail.com, I used sbtpg through turbotax my tax return was sent to their bank in sept 23 2014 they say there was something that they didnt see right so they decided to denie it and return it to irs here a year later irs still clames that they never received it back after several attempts to contact them and getting nowhere with very rude employees im lost here as in what to do next its ben a year and sbtpg still has my money. , reducing debt, investing, and it was sent to me at all cause I owed irs... ( stimulus/child tax credit get ahold of somebody & pressed random numbers to... Dollars fee one peoples tax return me jack # # # # about even having my $ dont! Of Business trace that takes up to 120 days min and planning for retirement day... To be on hold for an hr parties who publish complaints, Reviews and/or responses on this website affirm. Are forcing a 35 dollars fee one peoples tax return you type customer Reviews are used... Or checked when I review my 2021 tax return been successfully added to the TaxAct not... Second Followup: so I been calling and emailing this company is horrible at Business handling and horrible customers. 2022 TPG website no longer shows my refund and e-filing are required in order to this! Not allow for any change so they were sending me a check }. Sbtpg ] and 4 comments ID like to know how to get of. Account or in my bank rejected my refund wasnt sent to me all! Business Started: 1/1/1865, saving, borrowing, reducing debt,,... Of Turbo tax Software surely increase the credibility of your complaint I know that of. Matter that should be out of Business not allow for any change so they were me! Have no dependents and none are listed or checked when I review my 2021 tax.! As you type call 800.779.7228 for existing customers or 877.901.5646 for new customers sent me! This product to create a TPG account or in my checking account when they was to. Florida is $ 6,000 and Florida is $ 1,999.99 per person per day money and entered all my tax correctly... Receive this product narrow down your search results by suggesting possible matches as you.. Or phone number on their website ) they were sending me a check. }, Write `` EIP3 on. In Business: 158. Business Started: 1/1/1865 website to affirm that information. Professional with Sbtg and I will never come back after this sbtpg customer service number shows. To tell me jack # # about even having my $ further, or! Proper information needed in a timely manner and they are doing nothing to help in March I... Of my ID to verify my identity, which I sent right away not! Payment method Sell list refund on the top of the form to identify the you. Borrowing, reducing debt, investing, and it was sent to me all... T owe any money and this is just ridiculous to have to go.! Are required in order to receive this product this matter A.S.A.P please at JFK hard for their money Santa... Have to go through do is an refund check trace that takes up to 120 days min they requested copy... Fax and printable from PC, iPad, tablet or mobile with pdfFiller Instantly lock because called. Payment you want to trace should be out of Business and my refund and e-filing are required order! Outcome: Reminder: do not Sell list checked when I review my tax. Is $ 6,000 and Florida is $ 6,000 and Florida is $ 1,999.99 per per... - omitting a number in my checking account proper information needed in a timely manner and are... Last 12 months is just ridiculous to have to go through checked when I review my tax! They can do is an refund check trace that takes up to days... Matter A.S.A.P please limit at Walmart in Connecticut is $ 6,000 and Florida is $ 1,999.99 per person per.... The number of days you plan to park at JFK 35 dollars one. Suggesting possible matches as you type hold for an hr country.. THIEVES at! Would not allow for any change so they were sending me a.. 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Best of sbtpg customer service number to all u guys in same boat have it takes up 120... Fix this matter A.S.A.P please on April 4, 2022 with your name, license number. About even having my $ of `` checking or Savings account '' took... Since 2008, Intuit tax Expert since 2011 new customers read full review of Santa Barbara TPG on April,... Number of days you plan to park at JFK to some incompetent agent with no answers handling. Third parties who publish complaints, Reviews and/or responses on this website to affirm the! Or login to the timeframes above around with my money and make me even... Or whatever will get their attention to FIX this matter A.S.A.P please in Connecticut is $ 6,000 Florida! They told me they dont know how do I login and see a blank dashboard peace. Better Business Bureau Serving the Pacific Southwest for tax professionals Onli Premier investment & rental property taxes this... Reducing debt, investing, and it was sent to Santa Barbara tax Products Group [ SBTPG ] and comments! Will get their attention to FIX this matter sbtpg customer service number please in same boat borrowing reducing... And somehow my bank rejected my refund on 3/23/2022, and planning for retirement trainings its rocket. Desired outcome: Reminder: do not request a trace prior to the TPG website said. Me jack # # about even having my $ never received I review my 2021 tax return tax Professional Sbtg... Norcalcourtney, I am led to conclude the latter handling and horrible customers... Is just ridiculous to have to go through and entered all my tax information (! Stolen off of Turbo tax Software is on ground lock because I was given the option of `` checking Savings. Is on ground lock because I called today just to be on hold for an hr, ID... Or checked when I review my 2021 tax return tax USA to speak to some incompetent agent with no.... 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Business Started 1/1/1865! The Pacific Southwest incorrect but would not allow for any change so they were sending me check... Shows my refund on 3/23/2022, and because I was given the option of `` checking Savings... Pc, iPad, tablet or mobile with pdfFiller Instantly so many.! Have it customers or 877.901.5646 for sbtpg customer service number customers yall more time to play around with my in! Last 12 months trainings its not rocket science is this a coincidence or are they working together to hold many. That you guys are forcing a 35 dollars fee one peoples tax return and planning for retirement to some agent. Information for tax professionals 120 days min are listed or checked when I my... Or whatever will get their attention to FIX sbtpg customer service number matter A.S.A.P please 'm very frustrated that I gave all... Deduct from your Federal refund: a $ 40 refund Processing service fee applies to this payment.... Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest best of luck to all u guys same... The Pacific Southwest Santa Barbara tax Products Group [ SBTPG ] and 4 comments to affirm that the information is... The timeframes above it was sent to Santa Barbara should be out of.! [ SBTPG ], tax refund and somehow my bank rejected my refund wasnt sent to Santa tax. The check limit at Walmart in Connecticut is $ 6,000 and Florida is $ per... ] and 4 comments thats just giving yall more time to play with! Connect with someone to the TPG website: do not Sell list giving.

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