The SeatGeek class action lawsuit alleges this issue is a predictable result of the company's business practices. I didnt want the money; I wanted the tickets, he said. This customer service option is active seven days a week from 10 AM - 8 PM EST. In the FAQs, SeatGeek stated that the venue would send the tickets within 24-48 hours of the scheduled event - this never happened. When she called a customer service line for answers, she ended up on the phone with a representative from TicketNetwork. Learn more at revealnews.org and subscribe to the Reveal podcast, produced with PRX, at revealnews.org/podcast.. The plaintiff also wants the court to stop SeatGeek from continuing its allegedly illegal practices. A US SeatGeek customer has filed a class-action lawsuit that accuses the secondary ticketing site of changing its refund policy mid-way through the Covid-19 pandemic. If you have any other questions, please contact us at republish@revealnews.org. But, what I'm reviewing . Decide if you want DoNotPay to send a dispute letter for you. But on boxofficeticketsales.com, they topped out at $376. SeatGeek.com, launched in 2009, is a legit ticket platform that has sold millions of tickets for 10+ years, but there are some negative reviews saying it wasn't the most reliable site. Include all links from the story, and please link to us at https://www.revealnews.org. Duncan is based in Reveal's Emeryville, California, office. SeatGeek uses AWS to give developers faster, better-performing applications in the cloud, quickly build new ticketing software, and ensure a seamless experience for buyers, sellers, and venue managers. The process, known as speculative ticketing, works like this: Brokers advertise inventory sometimes a specific seat, sometimes a seating area on a resale site, often at a price significantly higher than face value. My brothers were trying to do it. Federal Trade Commission warned resellers, Creative Commons Attribution-NoDerivatives 4.0 International License, Proudly powered by Newspack by Automattic. A former Bills season ticket holder, hed patronized sites such as SeatGeek and StubHub for years, both as a buyer and seller. In 2018, when the FTC asked the public for comments about the industry, nearly 7,000 people and organizations responded. Pender got a refund, but it provided little solace. drug injury lawsuits and product liability lawsuits. https://topclassactions.com/wp-admin/admin-ajax.php. Vaccaro said consumers are often confused about what event and venue they are buying a ticket for, and no matter how transparent you make it, they make mistakes.. The case status is Pending - Other Pending. These price gouging lawsuits include: Alaska Man Face Mask. TicketNetwork would not answer Reveals questions about its relationship to tickets.jonesbeach.com either. SeatGeek is now the official ticket marketplace of Major League Baseball. A twist of shock, then frustration, washed over the prospective buyers. But he never got the tickets. The broker selling them, she suspects, didnt yet have them in his possession. Instead, she offered a rough location: South Windsor, Connecticut the town of 25,000 people where TicketNetwork is based. Immediately doubting her purchase, she started poking around. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Best wishes, SeatGeek CX Team. Amazon Toilet Paper & Hand Sanitizer. Major resale platforms claim they are simply connecting sports, music and theater lovers with each other. He had, in fact, tumbled into an elaborate obstacle course that years of consumer complaints, lawsuits and government reports say induces confusion and manipulates decision-making of the very fans whose passions ticket resale companies claim to serve. ******URGENT GLOBAL VIRUS ALERT: Make sure to go to BING and type in: CLEANAIRANDWATER.NET and watch the video of planes purposely spreading the virus in order to infect people so the Pharmaceutical companies in America could profit from making vaccines. The company has a valuation of $1 billion, according to the release. However, to avoid financial losses, and potential future losses, due to the Covid-19 crisis, Defendant has unilaterally and unconscionably changed their longstanding policy to instead leave their customers holding the bag.. The researchers concluded the use of white labels amounted to widespread fraud being committed on American sports fans., Last-second fees are perhaps the most common frustration for consumers who seek to buy tickets online. In addition to Reveal, Duncans work has appeared in GQ, Esquire, The California Sunday Magazine and Columbia Journalism Review, among other outlets. I'd like to hear about marketing opportunities, I accept IQ Magazine's Terms and Conditions and Privacy Policy, First StubHub, now SeatGeek: the US secondary ticketing site is being sued in New York for allegedly refusing to issue refunds for called-off shows, William Trader hoped to see Dead and Company in Chicago, image Julio Enriquez/Flickr (CC BY 2.0). These bots hurtle across websites at lightning speed, tricking CAPTCHA tools and scooping up huge bundles of inventory. The complainant wrote that they had completed the entire purchase process before realizing theyd bought from a secondary seller. Why Ripoff Report will not release author information! If you were charged for a flight, event or other service that was canceled or changed because of the coronavirus, click here to participate in an investigation. California, Utah, New York, Seat Geek or Uber Seat Tickets Was decptive..did not provide seats for the event we purchased New York, NY New York, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. In the suit, Trader said he purchased two tickets to a Dead & Company concert in Chicago this summer, however, the show was cancelled. Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. How those businesses take care of those complaints is what separates good businesses from the rest. The SeatGeek class action lawsuit alleges this issue is a predictable result of the companys business practices. If you want to republish Reveal graphics or data, please contact Data Editor Soo Oh,soh@revealnews.org. Terms and Conditions. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Seat Geek. Reveal The reality of the situation is that, in spite of the passage of the BOTS Act (of which Ticketmaster was a staunch supporter), the number of bots Ticketmaster has blocked from our site has continued to grow exponentially, Howe wrote in her testimony. StubHub, for example, refers to itself as a place where fans buy and sell tickets. Yet the majority of sales on many secondary platforms are conducted by professional brokers looking to turn a profit. Photo by DaShaunae Marisa for Reveal. All vendors who sell on SeatGeek have a 100% guarantee, and vendors are required to pay 120% if a ticket is fraudulent. He was part of Reveals Behind the Smiles project team, which was named a Pulitzer Prize finalist in 2019. When Corey Pender attempted to buy NFL playoff tickets in 2017, he was no stranger to the secondary market. Dont click on those slick Ads! We use cookies to improve functionality and performance, enhance user experience, and provide tailored content. Create an account and purchase tickets in the app to receive a $10 discount on your first purchase of $150 or more using this Seatgeek . SeatGeek is headquartered in New York City. A lawsuit against TicketNetwork, filed by then-New York Attorney General Barbara Underwood in 2018, detailed the scope of speculative selling on its platform. . Amazon Household Goods. Improbably, miraculously, the Bills were headed to the playoffs. X | CLOSE. In 2014, TicketNetwork and several partners agreed in a settlement with the FTC to stop misrepresenting, expressly or by implication, that a Resale Ticket Site is a Primary Ticket Site. And in 2016, Congress sought to ban the use of ticket-snagging bots through the cleverly named Better Online Ticket Sales Act or BOTS Act. At that point, I had nothing to get into the game, he recalled. In 2013, Ticketmaster claimed they were responsible for about 60% of sales of the most desirable tickets to popular shows. But on eventticketscenter.com, they were $643. He already had paid close to $700 for airfare and a hotel. White-label sites intercept consumers like Valentine who are trying to buy from a primary source. For information on deleting the cookies, please consult your browsers help function. from The Center for Investigative Reporting, {"requests":{"event":"https:\/\/revealnews.org\/wp-content\/plugins\/newspack-popups\/includes\/..\/api\/campaigns\/index.php"},"triggers":{"trackPageview":{"on":"visible","request":"event","visibilitySpec":{"selector":"#c773","visiblePercentageMin":50,"totalTimeMin":250,"continuousTimeMin":100},"extraUrlParams":{"popup_id":"id_171634","cid":"CLIENT_ID(newspack-cid)"}}}} But on TicketNetworks site, hundreds of seats were already available on a color-coded seating map. Olivia Perreault. Vaccaro added that his company ensures that customers who dont receive tickets get their money back and said he even proposed to the attorney general that anyone who didnt get a ticket they paid for should get a 200% refund. Seat Geek has my $517.48 but I never received the tickets - this is complete fraud. So are clever ticket sellers who cash in on unsuspecting customers. . Seatgeek blocked my use of 2 Tickets for $510. Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. She spent $319.76 on four tickets through the site SeatGeek, which was selling third-party tickets for this show. Secondary site StubHub announced that customers would be eligible to receive a voucher worth 120% of their original ticket price, rather than a refund. In 2017, a consumer in Iowa paid Vivid Seats $560 for two Paul McCartney concert tickets she later learned were available for $99 apiece plus taxes and fees at the venue. Ticketmaster says it continues to get overrun by bots. The friend nodded. The SeatGeek Ticket Refund Class Action Lawsuit is William Trader v. SeatGeek Inc., Case No. All business will get complaints. The public is then left with two choices: either pay exorbitant prices for seats, or if they choose not to do that, then not see the event at all., Today, that dynamic has been supercharged online, with a multimillion-dollar industry ballooning to a market worth roughly $15 billion. SeatGeek is the Web's largest event ticket search engine. If you would like to see more Rip-off Reports on this company/individual, search here: mailing a copy of your Ripoff Report to your Attorney General immediately. No matter what preventative measures ticketing platforms adopt to provide fair access to tickets, its authors wrote, there are economically motivated adversaries actively looking to escalate the arms race.. Our reporter(s) must be bylined. Sometimes the weather or schedule changes will prevent a baseball game from being played. If the broker can get them for cheaper, they will buy them, pocket the difference and pay the marketplace a commission. Ryan Fitts, a Vivid Seats vice president, said his companys fees are subject to discipline by the market. Emeryville, CA 94662 Skip to Content. In early February, I searched for tickets to an upcoming tour by The Weeknd, the Grammy Award-winning R&B artist. This is why, as game day approached, he found himself in a car speeding toward the airport with no real plan in place. SeatGeek then quietly and retroactively changed the terms of their buyer guarantee to a full refund or a credit to be used for a future purchase to be determined in SeatGeeks sole discretion.. They still had options, of course. DONATE NOW! You cant republish our material wholesale, or automatically; you need to select stories to be republished individually. You are free to embed our audio and video content and republish any written story for free under the Creative Commons Attribution-NonCommercial-NoDerivs 3.0 license and will indemnify our content as long as you strictly follow these guidelines: Do not change the story. Sports. In late February, relying on that guarantee, plaintiff William Trader of Illinois paid $114.12 for two tickets through SeatGeek for a Dead and Company concert scheduled in July at Wrigley Field in Chicago, according to the SeatGeek class action lawsuit. In the meantime, records suggest that bots continued to outmaneuver hapless fans. A customer filed the suit Friday, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Nas & Wu Tang Clan Plot More NY State of Mind Tour Dates, Consumer Groups Launch Campaign for Ticket Buyer Bill of Rights, Foo Fighters Announce First Tour Dates Since Loss of Hawkins, Vivid Seats Slams Ticketmaster-Backed Colorado Bill in Memo, SeatGeek Signs Resale Ticketing Deal With Major League Baseball, Springsteen Fans Complain Again Over Surged Ticket Pricing, Senators Blast Live Nations Trust Us Responses, Call for DOJ Inquiry, USFL Announces Ticket Prices for 2023 Regular Season, Event Ticketing Resources For Secondary and Primary, Seatgeek Sued Over Covid-19 Refund Policy Change, customers would be eligible to receive a voucher, scathing letter from U.S. representatives. I just want to reach through (customers) computers and say, No, youre not looking at the right site! Grantham said. Youve probably been there, sitting at your computer, credit card at the ready. When a customer selects tickets and checks out, it prompts the broker to then attempt to acquire those tickets elsewhere at a lower price. The guy had two actual seats available at $425 apiece almost triple his original price. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. The IQ family also includes ILMC, the live music industrys top international conference, and the International Festival Forum (IFF). Amazon N95 Masks. He has not received any indication that this will happen. Please reload the page and try again. But four days later, as he was preparing to travel to Florida, he got another email: There were no tickets after all. As years passed and fewer households employed live-in help, a new caste of workers, called shabby boys, assumed this place-keeping task. So many asked variations of the same question: How is this legal?, If we see the same kinds of violations from the same kinds of companies again and again, that tells me that what we have done so far isnt working, said Rebecca Kelly Slaughter, acting FTC chair. Vivid Seats senior director of public policy and community engagement, Michael ONeil, confirmed that the company has no way of determining which tickets available on its platform were purchased with bots. Follow him on Twitter: @ByardDuncan. He manages Reveals Reporting Networks, which provide more than 1,000 local journalists across the U.S. with resources and training to continue Reveal investigations in their communities. On Vivid Seats, for example, a three-day pass to 2021s BottleRock festival, scheduled to take place in Californias Napa Valley in early September, was advertised in February at $370. Cookies to improve functionality and performance, enhance user experience, and the Festival! 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