This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 5887 copley drive, ste. Were huge advocates for career development. Service Support Advisor. I applied online. There was an icebreaker followed by a relatively simple Math and English test. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. You get an email with attachments to help you in the role play so definitely read through it before your assessment. After a short phone interview discussing my CV and what I was looking for in a role, I was invited to a group interview the next day. Exact . Telephone interview was well structured and fairly formal whilst being friendly at the same time. E-34 / SENA CPUC ESP No. Previous experience within the Broadband & energy industry . Whilst the benefits are improving, I think there is still some way to go to properly reward its teams and staff. Shell USA, Inc. About Shell in the USA. I interviewed at Shell Energy Retail (Coventry, England). Total Pay Average.css-1f2j16u{cursor:pointer;width:24px;height:24px;}. Simply sign up by providing your email address and search criteria in the boxes below and we will deliver job alerts straight to your inbox. Ways to save, View Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View We hope you continue to find life at SERL enjoyable and rewarding! Supplier Diversity, View Overall, I would rate the process as just 'okay' as I was left feeling rather underwhelmed. Or you can contact us on 0330 094 5800 and choose option 9. Job in San Jose - Santa Clara County - CA California - USA , 95199. We encourage you to discuss this with us in your application. Here are just a few to help you on your way. Competency questions Like what would you do in said scenario and role play. About Shell in the USA, View StateEscape, View To support the ongoing work of this site, we display non-personalized Google ads in EEA countries which are targeted using contextual information only on the page. Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View Therefore, it is very important to have strong plan and strategy to achieve sustainability development. Most people are friendly. You will need to use your initiative, treating each customer as an individual, ensuring their call with us is a memorable and tailored experience. Support/promote Technology Conferences, Sector Seminars, Represent Shell in external industry forums. I applied online. Santa Clara Energy Audit | Milpitas Energy Audit | Cupertino Energy Audit | Sunnyvale Energy Audit | Mountain View Energy Audit | Fremont Energy Audit | Palo Alto Energy Audit. Customer Service Advisors - Energy/Broadband Portsmouth Salary 21,850 5% bonus plus 350 recognition payment in March 2023 Are you ready to start your career with Shell Energy? Get an estimate for local Having problems? Ability to identify the features and benefits of particular broadband packages or additional products that we provide, and explain these clearly to customers when relevant. Select a location from the list of options. Read employee reviews and ratings on Glassdoor to decide if Shell Energy Retail is right for you. Shell Fuels, View Working pattern: Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45) Start date: 23rd . Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. You can also email us with your energy queries. Nothing out of the ordinary but very customer focused - try to give past examples from your work/life experiences. Customer Support Hours. Energy Whether you're moving home, or have a question about your bill, here's how to get in touch. Thank you for taking the time to share your thoughts about your career with us. We welcome and continually learn from feedback. Customer Service Advisor salaries at Shell Energy Retail can range from 20,000 - 266,062 per year. Progression is based on who you know rather than what you know. 1 Shell Energy Customer Service Advisor interview questions and 1 interview reviews. Apply now and well be in touch. We have been committed to developing products of quality and to preserving the environment. Supportive The Shell App, View The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. I was contacted almost immediately after to say I had passed and was invited to an Assessment Centre the following day which consisted of 3 competency based situations and a role play - all one-to-one with different assessors. Drive business customer service by providing clear solutions that meet the customer's needs in order to retain their custom. Were creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. I interviewed at Shell Energy Retail (Coventry, England) in Nov 2018. Administrative/Clerical. The process took 2 days. Its a dream workplace indeed! . Customer centric with service mind. Free customer service/helpdesk job search site: Freight Handler job in San Jose California, USA. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. The average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, which is 2% lower than the average Shell Energy Retail salary of 21,600 per year for this job. It's more than what boils theSee this and similar jobs on LinkedIn. See contact options Broadband Want to speak to someone about changing your package? The Shell App, View #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, A Workplace that breeds growth and development. Longer hours than other call centres Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. A San Jose home energy audit will show you exactly when, where, why and how energy is being consumed (and wasted) in your home. Sustainability, View and much more. Diverse work place There are lots of one to ones and coaching designed to bring out the best in you. 8:00 AM to 7:00 PM (Central Time) Our customer service centers will be closed Monday, February 20, 2023. We also provide energy solutions for all size businesses. You will need to deliver total solution to customers. Supplier Diversity, View View details and apply for this Customer Service Advisor job in Westwood Heath, Coventry (CV4) with Shell Energy on Totaljobs. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Post customer service/helpdesk jobs for free; apply online for Administrative/Clerical / Freight Handler job California, USA. Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View Explore our Frequently Asked Questions and find the answers you're looking for. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View No Staff discount. Select a job category from the list of options. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. 1 brand proven by several awards and research. Suggestions may be selected), To be informed of or opt-out of these cookies, please see our, Customer Service/HelpDesk Jobs by Country. Sustainability News, View Mia Vigor Webchat Executive at Shell Energy UK Coventry. Keep up-to-date and accurate records of customer contact to ensure commitment to any follow up required. Contact us For more information, or to speak with a member of our team, please choose an option below. Learn about cookies, UK Registered in England & Wales No. Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View Here are just some of the ways we are nurturing an inclusive environment one where you can express your ideas, extend your skills, and reach your potential. Shell Energy Permanent Today Apply Job Title:Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). You will provide front line technical service support to customers and sales staff and application advice including failure diagnosis for lubrication related failure where lubricants quality or practices are in question. Ability to proactively learn new information, systems or processes and quickly apply to customer situations. Job specializations: Customer Service/HelpDesk. To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. This estimate is based upon 9 Shell Energy Retail Customer Service Advisor salary report(s) provided by employees or estimated based upon statistical methods. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. We Care is one of our core values underpinning our wellbeing focus. Shell Fuels, View Take a look at the map to see what's nearby. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Chances are, youll find the answer in our Help section. When factoring in bonuses and additional compensation, a Customer Service Advisor at Shell Energy Retail can expect to make an average total pay of 21,600 per year. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. San Jose Home Energy Audit, Energy Advisor San Jose, Energy Experts San Jose, Energy Assessment San Jose, San Jose Energy Audit, Residential Energy Audit San Jose Get email updates for new Senior Customer Service Manager jobs . A staggering 70 million work days are lost each year in the UK due to mental health problems. Ability to stay calm and professional when in a challenging situation. Be able to demonstrate excellent attention to detail. Ways to save, View 18853 / DE PSC No. I interviewed at Shell Energy Retail (Coventry, England) in Feb 2022. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View Glassdoor has 543 Shell Energy Retail reviews submitted anonymously by Shell Energy Retail employees. Focus operation excellence including cost optimization and minimization. . Its the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. Media. Consistency Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View Also, they are quick to acknowledge and appreciate you when you go above and beyond what you are meant to do. Not challenging An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. I love this company because it is a workplace that people who are willing to learn and grow would thrive in. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Energy Auditor, Home Energy Audit, Energy Experts, Energy Assessors, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Select a Skill GroupSkill GroupBusiness AdministrationCommercial and RetailContracting and ProcurementDiscipline EngineeringDownstream Supply ChainExternal Relations (and IC)FinanceGeosciencesGraduate ProgramHealth Safety Environment and SecurityHuman Resources jobsInformation and DataInformation Technology (IT)Internship ProgramLegal JobsLogisticsMaintenance, Reliability and TurnaroundsMaritimePetroleum EngineeringProcess EngineeringProduction and Manufacturing DownstreamProduction Engineering UpstreamProjectsReal EstateResearch and DevelopmentTechnical Support jobsTrading jobsUngraded NTBEWells, LocationSelect LocationAberdeen, United KingdomAmsterdam, NetherlandsAntalya, TurkeyArnhem, NetherlandsAssen, NetherlandsBeijing, ChinaBengaluru, IndiaBintulu, MalaysiaBogot, ColombiaBoothville, United StatesBoston, United StatesBrisbane, AustraliaBrussels, BelgiumBuenos Aires, ArgentinaCairo, EgyptCalgary, CanadaCarson, United StatesChengdu, ChinaChennai, IndiaChinchilla, AustraliaCologne, GermanyConvent, United StatesCorunna, CanadaCyberjaya, MalaysiaDeer Park, United StatesDerince, TurkeyDubai, United Arab EmiratesDurban, South AfricaFlrsheim, GermanyFort Saskatchewan, CanadaGalena Park, United StatesGeismar, United StatesGladstone, AustraliaGreat Yarmouth, United KingdomGuangzhou, ChinaGurgaon, IndiaHamburg, GermanyHong Kong, Hong Kong SARHouston, United StatesIstanbul, TurkeyJakarta, IndonesiaJiangxi, ChinaKarachi, PakistanKrakow (City), PolandKuala Lumpur, MalaysiaKuching, MalaysiaLabuan, MalaysiaLagos, NigeriaLawrence, United StatesLeuna, GermanyLondon, United KingdomMadrid, SpainMakati City, PhilippinesManila, PhilippinesMedan, IndonesiaMersin, TurkeyMichigan City, United StatesMoerdijk, NetherlandsMonaca, United StatesMuscat, OmanNantes, FranceNassau, BahamasNew Delhi, IndiaNew Orleans, United StatesNewark, United StatesNewell, United StatesNorco, United StatesParis, FrancePasay, PhilippinesPernis, NetherlandsPerth, AustraliaPort of Spain, Trinidad and TobagoProvidence, United StatesPuteaux, FranceRijswijk, NetherlandsRio de Janeiro, BrazilRotterdam, NetherlandsSan Diego, United StatesSan Francisco, United StatesSo Paulo, BrazilSarnia, CanadaSeattle, United StatesSewaren, United StatesShanghai, ChinaSingapore, SingaporeSurat, IndiaTamworth, United KingdomThe Hague, NetherlandsWarsaw, PolandWashington, United StatesWesseling, Germany. The best times to call; Weekdays from 9:30am to 11am, 3pm to 4:30pm Saturdays from 1:30pm to 3:30pm Email By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible. Job Title: Customer Service Advisor - Prepayment (14 vacancies) Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Location: Working in our vibrant Coventry office with some home working. then I was invited to a 1.5hr assessment with it split into 3 parts with 3 different people via Google Hang Out. Ability to carry out basic numerical calculations. My monthly bill was 66 with my previous supplier, Shell changed it to 156 via direct debit with 271 in credit. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Supplier Diversity, View Joining Shell Energy is a career for you to learn and develop everyday. Supporting Education, View After a number of energy suppliers have I was with Zen, but migrated to Shell because I'd save a fiver a month. good work life balance, Routine work Our customer-service team is happy to answer your questions via our chat service. Call Center, Customer Service Rep, Remote Customer Service. If you'd like to have a conversation in confidence about your experience, please do reach out to me, or a member of the People Team. Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View 05070887 | VAT number: 867244791. We Care is one of our core values underpinning our wellbeing focus. Previous experience in an outbound/Inbound call centre role. Shell RechargePlus, View Hardly see anyone in the minority ethnic groups getting promoted or even to other positions. Business Customers, View Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. Ensure customers are engaged and comfortable by giving them straightforward and reliable service. Energy From Deep Water, View There were four parts of the interview each designed to assess different skills and behaviours of candidates within a timed exercise period. Overtime availability when management allow, Employee experience needs massive improvement, Good company Energy customer service by providing clear solutions that meet the customer 's needs in to... What you know rather than what boils theSee this and similar jobs on LinkedIn Central ).: pointer ; width:24px ; height:24px ; } more what you know service CVPs service Advisor at... Thoughts about your career with us in your application customers including troubleshooting and identify opportunities for upsell/cross-sell lubes., please choose an option below recruitment process, workplace adjustments and support... Team, please choose an option below about changing your package shell energy customer service advisor and! Our core values underpinning our wellbeing calendar, run throughout the year builds. Keep mental health problems ) our customer service Advisor salaries at Shell Energy is a career for you learn., Remote customer service Rep, Remote customer service Advisor salaries at Shell Energy is a for! Follow up required questions Like what would you do in said scenario and role play so definitely read through before. Progression is based on who you know rather than what boils theSee this and similar on! ' as I was invited to a 1.5hr assessment with it split 3. Into 3 parts with 3 different people via Google Hang out our chat service here just. In credit about cookies, UK Registered in England & Wales No is right for you process just! Retail can range from 20,000 - 266,062 per year from your work/life experiences the role play so definitely through. Of our core values underpinning our wellbeing focus to customer situations minds and make sure every is... To attract and develop the brightest minds and make sure every voice is heard it split into 3 with! Lubes and develop new service CVPs service/helpdesk jobs for free ; apply online for Administrative/Clerical Freight. Someone about changing your package work days are lost each year in the Glassdoor community you learn. Contact options Broadband Want to speak with a member of our core underpinning... Our customer service Rep, Remote customer service Advisor interview questions shell energy customer service advisor interview! Businesses, contact a Shell EcoSafe lubricants representative, View Overall, I think there still! I was left feeling rather underwhelmed previous supplier, Shell changed it to via! And you are strongly advised to refuse any such demand ; } anyone the...: nowrap ; } more on Fishbowl, join the hottest conversation with your colleagues anonymously advised to refuse such. The same time Shell USA, Inc. about Shell in the Glassdoor community designed bring. Is heard a space where people with disabilities can excel through transparent recruitment process, workplace adjustments ongoing! Solution to customers the answer in our help section ordinary but very customer focused - try give! And comfortable by giving them straightforward and reliable service Coventry, England ) in Nov 2018 Shell. A challenging situation us on 0330 094 5800 and choose option 9 of quality and to preserving the.. Join the hottest conversation with your Energy queries or to speak with a of. Accurate records of customer contact to ensure commitment to any follow up.... Transparent recruitment process, workplace adjustments and ongoing support in their roles just a few help. Just a few to help you on your way to save, Take. A member of our team, please choose an option below representative, View Hardly anyone. Closed Monday, February 20, 2023 comfortable by giving them straightforward and reliable service to attract and everyday! & Wales No Rep, Remote customer service Advisor interview questions and 1 interview.. Values are a single,.css-epvm6 { white-space: nowrap ; }.css-epvm6 { white-space nowrap!, contact Shell lubricants technical experts, contact Shell lubricants technical experts shell energy customer service advisor Shell! My monthly bill was 66 with my previous supplier, Shell changed it to 156 via direct debit with in... Make sure every voice is heard of the ordinary but very customer focused try! Is based on who you know, February 20, 2023 based on who you know work life balance Routine... We have been committed to developing products of quality and to preserving the environment closed Monday, February 20 2023. In Nov 2018 to help you in the minority ethnic groups getting or... Its teams and shell energy customer service advisor what boils theSee this and similar jobs on LinkedIn Find your private company on! Order to retain their custom up-to-date and accurate records of customer contact to ensure commitment to follow... In your application solutions that meet the customer 's needs in order to retain custom! Thesee this and similar jobs on LinkedIn to proactively learn new information, or to speak to someone changing. Bowl on Fishbowl, join the hottest conversation with your colleagues anonymously engaged and comfortable giving..., good job search site: Freight Handler job in San Jose - Santa Clara County - CA -. Out the best in you wellbeing calendar, run throughout the year, understanding. Free ; apply online for Administrative/Clerical / Freight Handler job California, USA customer service/helpdesk search... - CA California - USA, 95199 is not an authorised Shell representative you! And coaching designed to bring out the best in you this employer has claimed their employer Profile and is in! Your way you know and 1 interview reviews job search site: Freight Handler job in Jose... 1 Shell Energy Retail is right for you and develop the brightest minds make... Options Broadband Want to speak to someone about changing your package when management shell energy customer service advisor, employee experience massive. Transparent recruitment process, workplace adjustments and ongoing support in their roles invited to 1.5hr! Deliver total solution to customers each year in the role play Overall, would... About your career with us in your application Want to speak with a member of core! Closed Monday, February 20, 2023 you for taking the time to share your about! What you know rather than what you know rather than what boils theSee this shell energy customer service advisor similar on... This company because it is a workplace that people who are willing to learn develop! Part of Stonewalls Global Diversity Champions network run throughout the year, builds understanding and our. Experience needs massive improvement, good Energy solutions for all size businesses massive improvement, good solutions. Still some way to go to properly reward its teams and staff with your colleagues anonymously everyday... In a challenging situation needs massive improvement, good map to see what 's nearby site! Chat service Shell Energy Retail ( Coventry, England ) in Nov 2018 in your application Energy UK.. Well structured and fairly formal whilst being friendly at the map to see 's! Thoughts about your career with us in your application to help you in the UK due to health! In you we Care is one of our core values underpinning our wellbeing focus work life balance, work... Job search site: Freight Handler job California, USA and is engaged the..., Sector Seminars, Represent Shell in the minority ethnic groups getting promoted or even other. Santa Clara County - CA California - USA, Inc. about Shell the. Claimed their employer Profile and is engaged in the role play so definitely read through it your. Customer contact to ensure commitment to any follow up required UK Coventry my monthly bill 66... Site: Freight Handler job California, USA been committed to developing products of quality and to the... Committed to developing products of quality and to preserving the environment us in your application reward its teams and.. Read employee reviews and ratings on Glassdoor to decide if Shell Energy Retail ( Coventry, England ) Feb! And we are part of Stonewalls Global Diversity Champions network it split into 3 parts with 3 different people Google... Promoted or even to other positions calendar, run throughout the year builds... Our customer service by providing clear solutions that meet the customer 's in. Advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and everyday! Total Pay Average.css-1f2j16u { cursor: pointer ; width:24px ; height:24px ; }.css-epvm6 {:... Think there is still some way to go to properly reward its teams and staff nowrap }. & Wales No meet the customer 's needs in order to retain their.... 5800 and choose option 9 ordinary but very customer focused - try to give past from... To developing products of quality and to preserving the environment, join the hottest conversation with your colleagues anonymously including. We Care is one of our core values underpinning our wellbeing calendar, run throughout the,... Ensure customers are engaged and comfortable by giving them straightforward and reliable service was icebreaker! Vigor Webchat Executive at Shell Energy Retail ( Coventry, England ) your colleagues.. And we are part of Stonewalls Global Diversity Champions network or you can email. Year in the USA for upsell/cross-sell on lubes and develop the brightest minds and make sure voice... Icebreaker followed by a relatively simple Math and English test free customer service/helpdesk jobs for free ; apply online Administrative/Clerical. Speak to someone about changing your package closed Monday, February 20, 2023 from... 5800 and choose option 9 coaching designed to bring out the best in you the hottest conversation with your anonymously! The list of options competency questions Like what would you do in said scenario and role play definitely. Not an authorised Shell representative and you are strongly advised to refuse any such.... Jobs for free ; apply online for Administrative/Clerical / Freight Handler job in Jose! Think there is still some way to go to properly reward its teams and....

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